))
Megan Burns, Customer Experience Thought Leader & Influencer, Former Forrester Analyst
Archived series ("Inactive feed" status)
When?
This feed was archived on August 08, 2024 11:08 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 300717348 series 2946169
Content provided by Geoff Galat. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Geoff Galat or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Megan Burns is a world-renowned thought leader in customer & employee experience.
She is the principal of her own consultancy Experience Enterprises, and prior to that spent more than 10 years at as a vice president & distinguished analyst at Forrester Research, where she was a leader in the customer experience practice.
Megan was one of the creators at Forrester behind the idea of Experience-Based Differentiation.
Megan is a sought-out keynote speaker, experience management coach and adviser who has worked with more than half of the Fortune 50. You can learn more at megan-dash-burns.com.
Megan and I have done webinars, speaking engagements at events and corporate videos together many times, but this is the first we’ve been able to just have a public conversation about her backstory, her work, her thoughts about the pandemic and return-to-work, and a wide array of other subjects.
I think you’ll find Megan as fascinating as I do.
20 episodes
Share
