Digital Transformation: Hyperpersonalization of Travel With Shane O'Flaherty | TNN23

The New Nomad

Technology has changed almost everything about the way we live, from how we travel and navigate to the ways we share information and take photos. For those of you who are in your 20s (and older), I am sure you noticed significant differences in traveling in this day and age. Some things disappear, some things get invented. Modern technologies, smartphones and the internet mean tasks that once took days, weeks or months now happen instantly, at the press of a button or swipe of a screen. Being Microsoft’s Global Director of Travel, Transportation & Hospitality, Shane O’Flaherity is tasked to lead the technology that we enjoy today to make traveling easier and organized.

Hosts Andrew Jernigan and Allen Koski, together with Shane, shared their take on the AI technology that makes traveling a breeze. They talked about its numerous benefits for travelers who want to make the most of their time and the downsides of it when it comes to privacy. With many travellers already seeking a more customised and “local” experience, truly personalised trips via apps and websites are already beginning to take off. So take out your smartphones as you might want to book your next journey while listening to this episode of The New Nomad.
[3:24] There’s no school better than the Old School (or not?)

[7:48] AI assisted travel: the future of traveling

[10:52] My data is mine until I choose to share it

[17:11] On AI Big Brother-ing and privacy

[19:21] Meeting new people via micro communities

[23:09] Safety, security, and technology
GUEST BIO:

Shane O’Flaherty is a global business executive and entrepreneur with a successful track record of leading his businesses and departments to their highest potential. His 25+ year career has been a catalyst for “Business Reinvention” — having excelled in moving industries forward through corporate leadership, strategy, venture capital, technology, customer experience, sales and marketing, operations, quality assurance and consulting.

As Microsoft’s Global Director of Travel, Transportation & Hospitality, Shane has been leading innovation and driving digital transformation at leading travel and transportation industry companies to redefine their customer and employee journeys in addition to driving cost compression in their operations. He introduces underlying cloud technology Shane plays a leading role in driving the intelligent cloud and intelligent edge, with technology that utilizes artificial intelligence, predictive analytics, cognitive services, machine learning, blockchain, VR/MR/AR that are all focused on driving new business values and assisting clients in reimaging their business. To date, Shane has consistently exceeded 100% of his annual sales target on his 2.5 billion dollar territory at Microsoft – all while creating long-term positioning and sales strategies.

Shane O’Flaherty Links:
LinkedIn: https://www.linkedin.com/in/shane-o-flaherty/
Twitter: https://twitter.com/stoflaherty?lang=en
Follow Insured Nomads at:

Instagram: @insurednomads

www.insurednomads.com