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Call Centers with Richard Blank

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Manage episode 336809555 series 3048201
Content provided by Michael Mahony and Yogi's Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Mahony and Yogi's Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mike opens the show talking about calls from unknown random numbers trying to scam him.

Today’s guest is Richard Blank. Mike introduces him, who is the chief executive officer for CCC, a call center in San Jose, Costa Rica.

Richard and Mike discuss how Richard got into the call center profession.

Richard talks about the difference between illegitimate call centers and legitimate call centers. This leads to Mike discussing the scammers that social media managers and virtual assistant’s come across. The conversation of how to detect scammers is approached.

Next topic of conversation is about telemarketers, call centers off-shore and unethical companies.

Torya asks Richard what his ‘big red is’ and what is his biggest frustration.

Richard tells the audience where they can reach him at 888 271 6750 or ceo@costaricascallcenter.com

  continue reading

556 episodes

Artwork
iconShare
 
Manage episode 336809555 series 3048201
Content provided by Michael Mahony and Yogi's Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Mahony and Yogi's Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mike opens the show talking about calls from unknown random numbers trying to scam him.

Today’s guest is Richard Blank. Mike introduces him, who is the chief executive officer for CCC, a call center in San Jose, Costa Rica.

Richard and Mike discuss how Richard got into the call center profession.

Richard talks about the difference between illegitimate call centers and legitimate call centers. This leads to Mike discussing the scammers that social media managers and virtual assistant’s come across. The conversation of how to detect scammers is approached.

Next topic of conversation is about telemarketers, call centers off-shore and unethical companies.

Torya asks Richard what his ‘big red is’ and what is his biggest frustration.

Richard tells the audience where they can reach him at 888 271 6750 or ceo@costaricascallcenter.com

  continue reading

556 episodes

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