Taking the Sting Out of Switching Software with Dawn Yeskulsky

the no BS podcast

This is the 2nd time that Dawn Yeskulsky has joined us on our podcast but the first as CEO & Founder of her own companies PMS Pros and Yes2vr Advisors.

With 28 years of experience in Vacation Rentals touching the majority of customer-facing verticals, Dawn brings her unique perspective and knowledge to helping short-term rental property managers and vendors navigate complex decisions.

A great listen!

Episode Highlights

• Dawn reflects on Bob Ackerman pushing her into sales, initially resisting the shift but eventually embracing the challenge and giving RNS 14 years.
• We share amusing anecdotes about the early days of technology, reminiscing about carrying large computer towers for demos.
• John & Mateo discuss Dawn's pioneering role as a woman in the vacation rental sales space. Dawn humbly acknowledges the challenges but expresses her deep connection and dedication to the industry.
• John and Dawn discuss the intricacies of payment processing, its challenges, and the constant evolution of the industry.
• Dawn shares her unique journey, highlighting her move from TRACK to Inhabit. John speculates on the California connection that made this transition possible.
• The conversation shifts to industry trends, with John acknowledging the efforts of various companies like Travelnet Solutions, Guesty, and Hostaway in emulating Inhabit's model through acquisitions.
• Dawn emphasizes the significance of building long-standing relationships and earning the trust of property managers. She discusses the value of honesty in steering clients in the right direction and her desire to reconnect with them after spending years behind the scenes at various companies.
• Dawn introduces PMS Pros as a response to the need for onboarding support consulting in the property management industry aiming to complement, not replace, existing PMS onboarding teams.
• PMS Pros acts as a project manager for property managers, facilitating effective communication with onboarding teams.

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