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Bank of America Makes Mistake, Refuses To Fix It, Impacts Family of Afghan Refugees From Eating and Paying Rent
Manage episode 332676318 series 2636706
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Bank of America impacting a bunch of disenfranchised people? Who would have guessed. The bank known for this did it again in Houston, TX, cite of some notable BofA instances in the past. A family of Afghan Refugees, who left during the uprising that led to the Taliban being in power again last year, were impacted by one of the world's largest banks in a silly way.
So after the stay in a camp in New Jersey, the Khairkhan family set up shop in Houston Texas. When Khairuddin, the father, went to the BofA in Houston to cash the check he was given by the US Treasury (IRS), he was told that he could NOT do so, and was told he had to open an account in order to do so (Lie #1, government checks are to be cashed no matter what by non-clients and clients alike). He did just that, and in some bizarre sequence, the teller ended up putting the check in the wrong account with a man with a similar name..
Makes no sense, because the slips are pre-printed with their account numbers when opening an account. Either the teller used an alternate way to end up making the mistake or someone is hiding something. Nonetheless, the money went into the wrong account on April 1, and as of Thursday, Khairuddin didn't have the money, and a couple of people I met on Twitter, Mama J and David Godwin, who were helping these folks chimed in, which I responded.
Within 24 hours, and without my help, they got the family on the news, on ABC 13 in Houston in which BofA finally apologized and promised to fix it, although their statement leaves something to be desired in my opinion about what they are actually doing to this family. In fact, I feel they are still being profiled.
I break it down from all angles, including my experience with NRAs (Non Resident Aliens), account opening, making mistakes, and how and why a manager does or does not help in these cases.
Plus, I discuss the direction of my BofA book in light of recent events that happened in my life!
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