Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
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216 : Dave Seaton | Founder & Principal at Seaton CX
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Dave is a customer experience consultant, helping you create experiences your customers can’t wait to tell Mom about over Sunday brunch (or FaceTime). Even in the stodgy world of B2B, where we all pretend to be emotionless corporate robots, your customers are still beautiful, proud, slightly-neurotic humans who will shake out the corporate piggy banks for more Mom-worthy experiences. Dave’s proudest moments on a project involved flying 4,768 miles, driving hundreds more, and surviving a high-speed Uber ride down Bourbon Street to collect “Voice of the Customer” feedback for a B2B SaaS company. Using that insight, he transformed the customer support experience and made the company $991k in annual recurring revenue. He won the 2020 North American Customer Centricity Award for that project, a chunky black mini-monolith he still uses as a bookend to hold up his dog-eared copy of Matt Dixon’s Effortless Experience. Dave lives in Grapevine, Texas, with his lovely wife and three adorable screaming children. He’s hiked eleven National Parks and has fifty-two more to go. Topics: - Customer Experience (CX) - Leadership (Leading By Influence, Emotional Intelligence) - Curiosity (Lifelong learning, developing super-powers) Connect with Dave: - www.seatoncx.com - www.daveseatonleadership.com - www.linkedin.com/in/daveseaton - www.twitter.com/seatoncx Pathways to Success is brought to you by: CityCentral: https://citycentral.com/ (Promo Code "Pathways" for 50% off first 3 months) DeadSoxy: https://deadsoxy.com/?ref=pathways (Promo Code "Pathways" for 30% off)
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231 episodes
MP3•Episode home
Manage episode 319225077 series 131242
Content provided by Julian Placino. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Julian Placino or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Dave is a customer experience consultant, helping you create experiences your customers can’t wait to tell Mom about over Sunday brunch (or FaceTime). Even in the stodgy world of B2B, where we all pretend to be emotionless corporate robots, your customers are still beautiful, proud, slightly-neurotic humans who will shake out the corporate piggy banks for more Mom-worthy experiences. Dave’s proudest moments on a project involved flying 4,768 miles, driving hundreds more, and surviving a high-speed Uber ride down Bourbon Street to collect “Voice of the Customer” feedback for a B2B SaaS company. Using that insight, he transformed the customer support experience and made the company $991k in annual recurring revenue. He won the 2020 North American Customer Centricity Award for that project, a chunky black mini-monolith he still uses as a bookend to hold up his dog-eared copy of Matt Dixon’s Effortless Experience. Dave lives in Grapevine, Texas, with his lovely wife and three adorable screaming children. He’s hiked eleven National Parks and has fifty-two more to go. Topics: - Customer Experience (CX) - Leadership (Leading By Influence, Emotional Intelligence) - Curiosity (Lifelong learning, developing super-powers) Connect with Dave: - www.seatoncx.com - www.daveseatonleadership.com - www.linkedin.com/in/daveseaton - www.twitter.com/seatoncx Pathways to Success is brought to you by: CityCentral: https://citycentral.com/ (Promo Code "Pathways" for 50% off first 3 months) DeadSoxy: https://deadsoxy.com/?ref=pathways (Promo Code "Pathways" for 30% off)
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