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The battle for customer experience | Michael Abbott
Manage episode 319319788 series 2177102
Content provided by Payments Canada. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Payments Canada or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The pandemic has changed payments forever; 2025 is happening now. As digital payments have become almost universally accepted, the next gold rush is for customer experience: own the experience, own the value. What can the payments industry learn from the birth of the credit card in the 1950s to create the standard for services in today’s space? What role will traditional institutions have in the incredible innovation fueling the payments industry? In this episode of The PayPod, host Cyrielle Chiron is joined by Michael Abbott from Accenture, to catch up on the ideas explored in his keynote at The 2021 SUMMIT – back to the future of payments.GUEST: Michael Abbott, Senior Managing Director, Global Banking Leader at AccentureRegister for The SUMMIT, Payments Canada's annual conference, at www.thesummit.ca
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31 episodes
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Manage episode 319319788 series 2177102
Content provided by Payments Canada. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Payments Canada or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The pandemic has changed payments forever; 2025 is happening now. As digital payments have become almost universally accepted, the next gold rush is for customer experience: own the experience, own the value. What can the payments industry learn from the birth of the credit card in the 1950s to create the standard for services in today’s space? What role will traditional institutions have in the incredible innovation fueling the payments industry? In this episode of The PayPod, host Cyrielle Chiron is joined by Michael Abbott from Accenture, to catch up on the ideas explored in his keynote at The 2021 SUMMIT – back to the future of payments.GUEST: Michael Abbott, Senior Managing Director, Global Banking Leader at AccentureRegister for The SUMMIT, Payments Canada's annual conference, at www.thesummit.ca
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31 episodes
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Similar to The PayPod
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continue reading
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Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that’s constantly changing.
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Go offline with the Player FM app!
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