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Customer Empathy - Chris Hood: Episode 143
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In this episode, Pete engages in a captivating conversation with Chris Hood, a renowned keynote speaker and digital strategy thought leader with over three decades of experience in online development. As the author of 'Customer Transformation,' Chris unveils a transformative seven-stage strategy that paves the way for customer alignment and enhanced business value. With a remarkable career that has spanned various industries, including finance, healthcare, retail, and non-profit sectors, Chris has been at the forefront of aligning businesses with the evolving needs of their customers. From his impactful roles at Google, where he spearheaded transformation programs for Fortune 500 companies, to his innovative contributions at Fox Broadcasting, enhancing storytelling technologies for hit shows like Glee and American Idol, Chris's influence is widespread.
As the co-founder of Blind Squirrel Games and an educator at Southern New Hampshire University, Chris Hood's expertise transcends boundaries. Tune in to gain valuable insights into customer empathy, digital transformation, and the dynamic relationship between business and technology. Chris shares his wealth of knowledge, and his journey through various industries offers a unique perspective on fostering empathy with customers in the digital age.
👤Connect with Chris Hood:
✅ Website: https://chrishood.com/
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✅ Instagram: https://www.instagram.com/chrishood.ig/
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✅ Twitter: https://twitter.com/chrishood1
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