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Pivot 2 Profit: Customer Journey
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I have been obsessed with the customer experience since I was in middle school. In this episode, I talk about how I first started solving problems of consumers all before high school. Often times as entrepreneurs we don't think about how the journey of our customers makes or breaks our businesses. It's more than the customer is always right. Truly it's about identifying what your customer struggles with both within and outside your area of expertise.
In the second installment of the Pivot 2 Profit series, I break down the beauty of aligning the goals of your customers with your own. I also go in-depth about mapping the customer journey and using that as the blueprint for finding the gaps in your business. This is the longest episode of the series because it is one of my favorite topics.
If you are interested in the Pivot 2 Profit Accelerator click here for my free Pivot 2 Profit Formula click here.
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