Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work with Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston

The Public Sector Show by TechTables

Show Notes

🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/

🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/

🎙 About the episode

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.

They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.

Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.

🎙 Q&A Highlights

* 25:18 - Meg Hare, Accenture

* 26:26 - Chris Newport, Accenture

* 28:38 - Chris Winnek, TX Military Department

* 33:17 - Kendra Allen, Deloitte

* 36:45 - Kapil Nagpal, Nagarro

* 40:49 - Eric Carter, Quest

* 42:53 - Craig Parker, Loblolly

⭐️ Leave a Review

If you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!

You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏

🔗 Connect with TechTables

LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠

Website ⁠https://www.techtables.com/