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How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle

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Manage episode 398153220 series 2466503
Content provided by Hishem Azzouz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hishem Azzouz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This week I’m joined by Calum Lyle the founder of Add Some Zest.

After 8 years of working for somebody else, becoming an MD at just 24 and successfully scaling the business to 20+ people he launched his own business in October 2022.

In their first year of business they did just over £500K, they achieved a +89 NPS score, a 100% fill rate and grew the team to 5 - in this conversation you’re going to find out how he did it.

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Follow Calum: https://www.linkedin.com/in/calum-lyle-01985454/

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Watch the episode on YouTube: https://youtu.be/_jncNtpodcY

-------------------------

Sponsors - Claim your exclusive savings with the links below:

Sourcewhale - https://sourcewhale.com/book-demo?utm_source=partner&utm_medium=podcast&utm_campaign=recruitment_mentors_podcast&utm_content=book_a_demo

Firefish - https://www.firefishsoftware.com/rmp

-------------------------

Extra Stuff:

Learn more about our all-in-one training platform Hector here: https://bit.ly/47hsaxe

Sign up for our FREE Limitless Learning Newsletter here: https://limitless-learning.thisishector.com/subscribe

-------------------------

Get in touch:

Linkedin: https://www.linkedin.com/in/hishemazzouz/

-------------------------

  continue reading

500 episodes

Artwork
iconShare
 
Manage episode 398153220 series 2466503
Content provided by Hishem Azzouz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hishem Azzouz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This week I’m joined by Calum Lyle the founder of Add Some Zest.

After 8 years of working for somebody else, becoming an MD at just 24 and successfully scaling the business to 20+ people he launched his own business in October 2022.

In their first year of business they did just over £500K, they achieved a +89 NPS score, a 100% fill rate and grew the team to 5 - in this conversation you’re going to find out how he did it.

-------------------------

Follow Calum: https://www.linkedin.com/in/calum-lyle-01985454/

-------------------------

Watch the episode on YouTube: https://youtu.be/_jncNtpodcY

-------------------------

Sponsors - Claim your exclusive savings with the links below:

Sourcewhale - https://sourcewhale.com/book-demo?utm_source=partner&utm_medium=podcast&utm_campaign=recruitment_mentors_podcast&utm_content=book_a_demo

Firefish - https://www.firefishsoftware.com/rmp

-------------------------

Extra Stuff:

Learn more about our all-in-one training platform Hector here: https://bit.ly/47hsaxe

Sign up for our FREE Limitless Learning Newsletter here: https://limitless-learning.thisishector.com/subscribe

-------------------------

Get in touch:

Linkedin: https://www.linkedin.com/in/hishemazzouz/

-------------------------

  continue reading

500 episodes

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