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#118 - Customer Focused KPI's for your equipment rental business
Manage episode 346493000 series 2816634
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During this podcast episode we dive into some of the core customer focused KPI's for your equipment rental business.
- Quoting turnaround times
- Equipment delivered on time
- Equipment fit to spec & reliable
- Breakdown response & item swaps
The Hire & Rental Industry Association (HRIA) promotes hire as the preferred choice for Australian business and consumers through supporting members, hire businesses, developing people and growing the industry. Celebrating our 50th anniversary in 2018, the HRIA continues to be a powerful voice for the hire industry in Australia, providing direction and support to enhance the success and safety of hire businesses in Australia.
PODCAST INFO:
Podcast website: https://www.therentaljournal.com/podcast-episodes
Apple Podcasts: https://podcasts.apple.com/au/podcast/the-rental-journal-podcast/id1529824111
Spotify: https://open.spotify.com/show/1EhZH7P39tgHJpmAyaF1He?si=xDVjELiFTqSX_u8fwbV5Uw&nd=1
Email: mark.simonsen@therentaljournal.com
SOCIAL:
LinkedIn: https://www.linkedin.com/company/the-rental-journal
Instagram: https://www.instagram.com/therentaljournalpodcast
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