))
3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)
Manage episode 382803588 series 3380698
Content provided by Mikkel Plæhn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mikkel Plæhn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.
We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.
- (00:00) - Introduction
- (07:00) - How do you grow through your customer base?
- (10:16) - Why don't we celebrate customer revenue?
- (13:04) - A leap of faith
- (16:47) - CS and PLG
- (20:20) - Don't raise prices, reduce discounts
- (24:43) - What's the role of the CSM?
- (29:58) - How to upsell
- (33:11) - CSMs and discovery
- (39:00) - CSMs and commissions
- (42:57) - The product and the price
132 episodes
Share
