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Rapid Customer Assessment for Relationship Success with Emily Chung

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Manage episode 359788373 series 2435982
Content provided by Shelagh Cummins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shelagh Cummins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

“Everything that I can do to build rapport is beneficial for me, so we don’t have a miscommunication.”

- Emily Chung

When you have a limited amount of time with a customer, you must be able to share information efficiently. My guest for this episode has a secret weapon that helps her do exactly that — and she’s happy to share!

Emily Chung is a licenced Automotive Service Technician and the owner of AutoNiche, a family-friendly auto repair shop that offers a less intimidating auto repair experience, with non-judgmental and empowering service from reputable mechanics.

(You may remember Emily from a past episode, where we talked about her experiences in the male-dominated automotive industry and the power of building a values-driven business!).

In this episode, we dive into the amazing tool that Emily uses within her business to help her to communicate with her customers more effectively!

You’ll discover:‌ ‌

  • The benefits of building rapport — and the personality profile that helps build it quickly
  • How the AutoNiche is able to offer a consistent communication style adapted to each customer
  • How to write copy that appeals to all members of your audience

About Guest: Emily Chung owns and operates AutoNiche, an auto repair shop in Markham. She is a licensed Automotive Service Technician and teaches in the Automotive Business School of Canada at Georgian College while completing her Executive MBA. She serves on the Board of Directors for the Automotive Aftermarket Retailers of Ontario and is a proud mom of two teen boys.

Highlights:‌ ‌

00:53 Intro

01:42 Meet Emily Chung

04:08 Why build rapport?

07:01 DISC profile

10:58 How it works

15:41 Opposite types

16:25 Communicating through copy

17:49 Closing the deal

20:24 Why DISC?

22:24 Authenticity

24:45 Communicating with kids

26:18 High-stakes conversations

Links:‌

Emily Chung

https://autoniche.ca

https://www.facebook.com/AutoNiche

Twitter: @autonicheinc

Instagram: @autonicheinc

Road to Seven Podcast - Niching Down In The Auto Industry with Emily Chung

Personality Types Quadrant Sheet HERE

To work with me and make your next power move, visit:

https://theroadtoseven.com

Stay Connected

Click here to subscribe in iTunes for more episodes with great tips and conversations with women that are revolutionizing the way we do business - don’t miss it!

Join the Road To Seven Facebook group to meet other like-minded entrepreneurs who want to band together and help each other rise up.

I would be grateful if you left a review on iTunes so that others can find and boost their business! Click here to review, select “Ratings and Reviews” and “Write a Review.” Thank you!

Follow me!

Instagram: @shelaghcummins

Twitter: @shelaghcummins

https://facebook.com/ShelaghCummins

https://linkedin.com/in/shelaghcummins

  continue reading

189 episodes

Artwork
iconShare
 
Manage episode 359788373 series 2435982
Content provided by Shelagh Cummins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shelagh Cummins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

“Everything that I can do to build rapport is beneficial for me, so we don’t have a miscommunication.”

- Emily Chung

When you have a limited amount of time with a customer, you must be able to share information efficiently. My guest for this episode has a secret weapon that helps her do exactly that — and she’s happy to share!

Emily Chung is a licenced Automotive Service Technician and the owner of AutoNiche, a family-friendly auto repair shop that offers a less intimidating auto repair experience, with non-judgmental and empowering service from reputable mechanics.

(You may remember Emily from a past episode, where we talked about her experiences in the male-dominated automotive industry and the power of building a values-driven business!).

In this episode, we dive into the amazing tool that Emily uses within her business to help her to communicate with her customers more effectively!

You’ll discover:‌ ‌

  • The benefits of building rapport — and the personality profile that helps build it quickly
  • How the AutoNiche is able to offer a consistent communication style adapted to each customer
  • How to write copy that appeals to all members of your audience

About Guest: Emily Chung owns and operates AutoNiche, an auto repair shop in Markham. She is a licensed Automotive Service Technician and teaches in the Automotive Business School of Canada at Georgian College while completing her Executive MBA. She serves on the Board of Directors for the Automotive Aftermarket Retailers of Ontario and is a proud mom of two teen boys.

Highlights:‌ ‌

00:53 Intro

01:42 Meet Emily Chung

04:08 Why build rapport?

07:01 DISC profile

10:58 How it works

15:41 Opposite types

16:25 Communicating through copy

17:49 Closing the deal

20:24 Why DISC?

22:24 Authenticity

24:45 Communicating with kids

26:18 High-stakes conversations

Links:‌

Emily Chung

https://autoniche.ca

https://www.facebook.com/AutoNiche

Twitter: @autonicheinc

Instagram: @autonicheinc

Road to Seven Podcast - Niching Down In The Auto Industry with Emily Chung

Personality Types Quadrant Sheet HERE

To work with me and make your next power move, visit:

https://theroadtoseven.com

Stay Connected

Click here to subscribe in iTunes for more episodes with great tips and conversations with women that are revolutionizing the way we do business - don’t miss it!

Join the Road To Seven Facebook group to meet other like-minded entrepreneurs who want to band together and help each other rise up.

I would be grateful if you left a review on iTunes so that others can find and boost their business! Click here to review, select “Ratings and Reviews” and “Write a Review.” Thank you!

Follow me!

Instagram: @shelaghcummins

Twitter: @shelaghcummins

https://facebook.com/ShelaghCummins

https://linkedin.com/in/shelaghcummins

  continue reading

189 episodes

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