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The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley
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A few weeks ago, Jeremy Bradley talked about customer service nightmares. (It's almost become a yearly tradition on this show.) But, in his latest rant, he spoke from the perspective of a business owner and what bad customers can do to a company. Following up on the negative, JB has advice for entrepreneurs to insist on a positive "customer experience" that involves rapport, engagement and a lot of silliness. He says being way too serious and too corporate is bad for your brand.
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