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Leads, Customer Retention, and the worst Netflix advice
Manage episode 416942444 series 3564759
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Welcome to the third episode of "Yard Sweepers," where we dive into the gritty details of managing a pet waste removal business, customer relations, and the surprising intersections of health and entrepreneurship. Join Brian, Doug, Joe, and the team as they share insights from their daily operations, discuss the nuances of customer service, and explore some peculiar health ideas that caught their attention.
Episode Highlights:
- Game Day and Weather Talk:
- The team shares their experiences from a recent game they attended and discusses the fluctuating spring weather.
- Business Insights: Using CRM for Growth:
- Joe B. discusses the importance of customer relationship management (CRM) tools, specifically highlighting "17 Hats" for its effectiveness in handling leads and improving customer interactions for small businesses.
- The Art of Lead Conversion:
- Detailed conversation about the process of turning leads into sales, the repetition in customer calls, and the joy of securing a new client.
- Customer Retention Strategies:
- Joe B. shares his approach to maintaining long-term relationships with clients through responsive service and dealing with customer complaints effectively.
- Anecdotes from the Field:
- Engaging stories from daily operations, including challenges with property management and humorous exchanges about local pronunciations and personal anecdotes.
- Health Segment: Gut Health and Unconventional Methods:
- A bizarre discussion on a health documentary about using fecal transplants in capsule form to improve gut health, leading to a lighthearted debate on the feasibility and ethics of such methods.
- Game Segment: Two Truths and a Lie - Canine Edition:
- A fun closing game where participants guess the false statement out of three, learning surprising facts about dogs in the process.
Conclusion:
The episode wraps up with an invitation for listeners to send in questions and participate in future discussions, along with a mention of franchise opportunities available for those interested in entering the business.
Contact Information:
Listeners can reach out via email at info@yardsweepers.net for questions, feedback, or franchise inquiries.
Call to Action:
Stay tuned for our next episode, and don't forget to check out our website for more information on our services and franchise opportunities!
Production Notes:
This podcast was recorded at Yard Sweepers Studio and is available on all major podcast platforms. Please subscribe and leave us a review!
Mentioned:
We talked a lot about 17hats - the comprehensive CRM solution for small businesses looking to streamline their operations and boost customer satisfaction in this episode.
Social Media:
Follow us on Twitter and Instagram @YardSweepers for more updates and behind-the-scenes content.
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