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Breaking Down the Customer's Journey
Manage episode 291860237 series 2323799
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Did you know that a customer needs 7-12 exposures to your brand / products before they sign up or purchase?
That's a lot, but that's because there's so much that goes on in a customer's mind before they make that move.
As a marketer, your content has to follow them on that decision-making journey so that they can truly see that YOUR product or service is what they need.
In this episode, I break down each step of the customer's journey and how you can address them with creative content and sales strategies
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To create loyal customers, you’ll need to learn upselling and cross-selling skills and scripts. And this is what this PDF guide is for! You’ll have a MASSIVE list of loyal, repeat buyers in no time!
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Timestamps and Highlights:
00:58 - Stream Labs
01:41 - Customers Psychology
03:26 - Good at Posting Two Things
04:06 - Customer's Journey
05:08 - Steps of the Customer's Journey
06:05 - Awareness
09:39 - Transformations
10:41 - Research
13:15 - Consideration
17:36 - Purchasing
19:06 - Less Click
20:48 - After Sales Support
23:28 - Repeat Purchase
25:26 - One Time Customers to Loyal Customers
26:28 - Incentives
00:58 - Stream Labs
01:41 - Customers Psychology
03:26 - Good at Posting Two Things
04:06 - Customer's Journey
05:08 - Steps of the Customer's Journey
06:05 - Awareness
09:39 - Transformations
10:41 - Research
13:15 - Consideration
17:36 - Purchasing
19:06 - Less Click
20:48 - After Sales Support
23:28 - Repeat Purchase
25:26 - One Time Customers to Loyal Customers
26:28 - Incentives
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