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Ten In Ten Episode 3 - Why you should be designing with optimism - With Brendan Donoghue
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Welcome back to Ten in Ten! The official podcast of CX Loop!
This month I was lucky enough to be joined by the wonderful Brendan Donoghue - Head of Digital and Customer Experience at Uni Super!
Brendan describes himself as an eternal optimist and he really does have an amazingly positive outlook on the CX industry. which has taken his career across some of Australia's largest companies in banking, telecommunications and superannuation. And he shared some fantastic advice for young designers and those looking to advocate for design in their organisation.
In today's episode we discuss;
How young designers can make their voices heard in a company.
Why good design should be invisible.
Why it pays to be optimistic in CX design,
And so much more!
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