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Ten in Ten Episode 6 - The Power of Understanding Employee Needs in CX Design with Hayley Spraggett, Slater and Gordon Lawyers
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In this episode, we are thrilled to have Hayley Spraggett, the Head of Client Intake and Care at Slater and Gordon, as our special guest.
Join us as we delve into Hayley's career journey and explore her perspectives on the vital role of a human-centered approach in ensuring the longevity of customer experience.
In this episode;
- Hear about Hayley's journey from answering phones in a call centre to leading CX initiatives on the Regional Rail link
- Discover why Employee buy-in is crucial to the success of a CX initiative.
- And learn how to foster a customer centric culture within your organisation.
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