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Shep Hyken on getting ahead of the competition with exceptional CX
Manage episode 422269500 series 1321127
Content provided by podcast@intercom.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by podcast@intercom.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk
đ Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/shephyken/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on đ
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Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
đ www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
439 episodes
Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Manage episode 422269500 series 1321127
Content provided by podcast@intercom.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by podcast@intercom.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk
đ Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/shephyken/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on đ
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
đ www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Similar to The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
BBC Radio 5 liveâs award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But itâs also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. Thereâs clearly a better wayâand at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with todayâs most inspiring and innovative leaders in healt ...
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continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, weâll keep you entertained with plenty of off-topic banter and nonsense. Donât worry if you miss the latest industry conference - weâve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
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continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
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continue reading
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…
continue reading
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