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S03E09: Customer Centricity Enterprise Language Service Delivery
Manage episode 338761412 series 2936252
Content provided by Sultan Ghaznawi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sultan Ghaznawi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Translation Company Talk brings you another exciting episode with an important personality in the translation and localization industry. Christophe Djaouani from Toppan Digital Language talks about customer centricity and the importance placing the customer in the heart of everything within a language services organization.
We cover many topics about the basics of a customer centric LSP model, customer service as a differentiator, customer focus beyond sales, the impact of automation on customer centricity, difference in the customer lifecycle comparing customer centric and traditional LSP models and much more.
Don't forget to subscribe to this podcast on iTunes, Apple Podcasts, Google Podcasts, Spotify or your platform of choice, and please keep your comments and feedback coming. Give us a five star rating wherever you are listening.
This podcast is sponsored by Hybrid Lynx.
93 episodes
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Manage episode 338761412 series 2936252
Content provided by Sultan Ghaznawi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sultan Ghaznawi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Translation Company Talk brings you another exciting episode with an important personality in the translation and localization industry. Christophe Djaouani from Toppan Digital Language talks about customer centricity and the importance placing the customer in the heart of everything within a language services organization.
We cover many topics about the basics of a customer centric LSP model, customer service as a differentiator, customer focus beyond sales, the impact of automation on customer centricity, difference in the customer lifecycle comparing customer centric and traditional LSP models and much more.
Don't forget to subscribe to this podcast on iTunes, Apple Podcasts, Google Podcasts, Spotify or your platform of choice, and please keep your comments and feedback coming. Give us a five star rating wherever you are listening.
This podcast is sponsored by Hybrid Lynx.
93 episodes
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Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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continue reading
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