306 - I Hate That The Team Bashes Clients!

The Uncharted Veterinary Podcast

In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unchecked, especially when clients might overhear. They explore the importance of setting personal boundaries, leading by example, and addressing frustrations constructively to maintain a positive workplace culture. Tune in for practical strategies on how to approach tough conversations, support your team, and foster a respectful clinic atmosphere, all while protecting your own peace of mind. 🌟 Get Sh*t Done Conference 2024 – Take Charge of Your Veterinary Practice! https://unchartedvet.com/uncharted-gsd-2024/ Feeling like practice life is running you instead of the other way around? On October 23rd, join the Uncharted Get Sh*t Done Conference, a high-energy, live virtual event designed for veterinary leaders who are ready to break through the chaos and make real progress. With interactive, customizable sessions focused on resilience, communication, and customer service, you’ll walk away with practical strategies you can implement right away. Don’t miss out—this is your chance to connect with a supportive community and reclaim control of your practice. Register now and make 2024 your year of action! 🌟 Level Up at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ Ready to stop spinning your wheels and start thriving? From December 5-7, 2024, the Uncharted Practice Owner Summit in Atlanta is the place for veterinary practice owners ready to grow their business and find balance. Connect with like-minded owners who understand your challenges, learn proven strategies from top experts, and work on your long-term goals in a collaborative, fun environment. Whether you're looking to streamline operations or simply get more time back in your day, this summit will give you the tools to transform your practice. Secure your spot now and join a community that supports your vision! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag