Competing for the Future

The Union

Enterprise uses for artificial intelligence continue to expand. Companies are now using AI to automate processes in customer service, human resources, IT, and supply chain to make more informed decisions to improve profits and customer service.

But, is AI necessary?

Companies like Krista, IBM, and your competitors think so.

I recently had a conversation with Manish Sampat about his experience working with IBM Watson. Manish is the Global Sales Leader for IBM Watson and he shared with me how AI can be used to enhance processes, and customer service, what ethical considerations need to be taken into account when implementing AI, and how we can upskill our people to build better AI-led processes.

Key Points:

• IBM is committed to helping workers transition into the new normal with skills training and global initiatives for AI development.
• Humans will remain a critical part of the decision-making process; AI is here to assist us in our tasks, not to replace us.
• Executives should act quickly, have a strategy in place, and make sure data is available to adopt AI and remain competitive.
• CIO’s office, data science team, chief customer officer, chief marketing officer, and chief digital officer should all work together when overseeing AI adoption.
• A variety of departments within a company should collaborate effectively to ensure the ethical use of AI. ​​

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