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Looking at Your Hospital Through Your Clients' Eyes
Manage episode 287671469 series 2854256
Content provided by Mark McGaunn, CPA/PFS, CFP® and Jenni George, CVPM, Mark McGaunn, Jenni George, and CVPM. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark McGaunn, CPA/PFS, CFP® and Jenni George, CVPM, Mark McGaunn, Jenni George, and CVPM or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You know your hospital like the back of your hand... but do you, really? When was the last time you really looked at (or listened to, felt, smelled, and yes, tasted) your clinic? What is the first thing clients see when they arrive at your clinic? Are there sounds or smells that raise concerns? Are you creating a comfortable experience for both your human and animal visitors? Jenni takes a deep dive into what your clients should (and should not!) experience when they visit. Find out how everything from paint colors to pet treats can enhance your patient experience, and keep them coming back on a regular basis. Your five senses tell you everything you need to know about patient experience at your hospital - and so will this episode!
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