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Ep 61 - Shopify’s John Riordan
Archived series ("Inactive feed" status)
When? This feed was archived on August 21, 2022 00:20 (). Last successful fetch was on December 15, 2020 01:46 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 227759526 series 1396528
Jeff Robbins interviews John Riordan, Director of Support in Ireland at Shopify , about managing remote customer support teams, transitioning from co-located to distributed models, and helping remote workers and teams be successful.
Discussion Topics…
Transforming a 200+ co-located contact center into a smaller, home-based organization for Virgin Atlantic
Working with Apple in the early 2000s to set up home-based customer support
John’s epiphany, “You could actually trust people without standing over them.”
Managing well remotely without micromanaging remote workers
Why remote workers on well-designed teams are both effective and trustworthy
Learning how to make remote work ‘work’
Helping remote workers avoid burnout from working too much
Why the future of remote work is going to be a gradual transition for large companies, not an overnight change
Why remote workers choose a location they are happy to live in, rather than a location they are happy to work in
How having remote workers affects the local economies in rural areas
Why startups are adapting to remote work faster than more established companies
Understanding that some workers go to work for the social experience, making space for them on hybrid teams
Why 15% of co-located employees transitioning to a remote work model is a good success rate
How remote workflows differ from co-located workflows and navigating the transition period
The key to integrating new-to-remote-work employees on a distributed team
The importance of being flexible when it comes to figuring out what the best approach is to connectivity and touch points for remote workers
The benefits of a popup office for distributed teams in the same geographical areas
What get-togethers are like for Shopify and why they matter
Characteristics of successful remote workers
…and more!
Want to discuss your takeaways from this episode with us? We'd love to share ideas on Twitter @yonder_io!
47 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on August 21, 2022 00:20 (). Last successful fetch was on December 15, 2020 01:46 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 227759526 series 1396528
Jeff Robbins interviews John Riordan, Director of Support in Ireland at Shopify , about managing remote customer support teams, transitioning from co-located to distributed models, and helping remote workers and teams be successful.
Discussion Topics…
Transforming a 200+ co-located contact center into a smaller, home-based organization for Virgin Atlantic
Working with Apple in the early 2000s to set up home-based customer support
John’s epiphany, “You could actually trust people without standing over them.”
Managing well remotely without micromanaging remote workers
Why remote workers on well-designed teams are both effective and trustworthy
Learning how to make remote work ‘work’
Helping remote workers avoid burnout from working too much
Why the future of remote work is going to be a gradual transition for large companies, not an overnight change
Why remote workers choose a location they are happy to live in, rather than a location they are happy to work in
How having remote workers affects the local economies in rural areas
Why startups are adapting to remote work faster than more established companies
Understanding that some workers go to work for the social experience, making space for them on hybrid teams
Why 15% of co-located employees transitioning to a remote work model is a good success rate
How remote workflows differ from co-located workflows and navigating the transition period
The key to integrating new-to-remote-work employees on a distributed team
The importance of being flexible when it comes to figuring out what the best approach is to connectivity and touch points for remote workers
The benefits of a popup office for distributed teams in the same geographical areas
What get-togethers are like for Shopify and why they matter
Characteristics of successful remote workers
…and more!
Want to discuss your takeaways from this episode with us? We'd love to share ideas on Twitter @yonder_io!
47 episodes
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