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Stoppage Time, Customer Service
Archived series ("Inactive feed" status)
When? This feed was archived on November 15, 2023 05:10 (). Last successful fetch was on April 17, 2023 17:31 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 233599894 series 2363194
Ben and Curtis explore the ticks and tick offs around Customer Care in this week’s stoppage time episode. Ben recently had a service appointment for his car where stated expectations were clearly not met. Curtis wrestled through customer loyalty negotiations to receive a new member discount for a loyal customer. We offer our key takeaways for outstanding customer service, regardless of the side of the phone from which you’re calling. And be warned, you’ll be hearing from us on YELP!
130 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on November 15, 2023 05:10 (). Last successful fetch was on April 17, 2023 17:31 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 233599894 series 2363194
Ben and Curtis explore the ticks and tick offs around Customer Care in this week’s stoppage time episode. Ben recently had a service appointment for his car where stated expectations were clearly not met. Curtis wrestled through customer loyalty negotiations to receive a new member discount for a loyal customer. We offer our key takeaways for outstanding customer service, regardless of the side of the phone from which you’re calling. And be warned, you’ll be hearing from us on YELP!
130 episodes
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