55. An introduction to Unified Service Management, with John Worthington

Ticket Volume - IT Podcast

The current transition to an ESM approach can’t only rely on IT-based practices, processes, and frameworks. Certified coach John Worthington unlocks the power of Unified Service Management and explains how adopting this method can help achieve the standardization of services across the whole organization. He highlights its simplicity and the fact that it is able to support all coexisting frameworks as its strongest points to create a solid and stable foundation for enterprises to count on. John Worthington is an ITIL V3 expert, an XLA master, and a certified USM coach. He has over 40 years of experience in Information Technology. John began his career managing sales for a custom app dev team at Unisys and doing sales and quality improvement at AT&T. He moved into Service Management and business development for a few companies before starting MyServiceMonitor. He now serves as a major contributor and fan to the expansion Unified Service Management method in the United States.