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Episode 22 - The Role of Brand and CX: Insights from Steph Douglas, Founder of Don't Buy Her Flowers
Manage episode 312983655 series 3253704
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In this episode, Paul sits down with Steph Douglas, the founder of Don't Buy Her Flowers, a thoughtful gifting company that challenges traditional gift-giving norms. Steph shares her journey of starting the company, from being puzzled by the traditional 8 flower bouquet on the birth of her first child to curating a brand and customer experience that truly meets the needs of her customers.
Listen in as Steph delves into the nitty-gritty of building a business, from hiring the right team to scaling the company without taking on outside investment. Her insights on staying authentic, consulting with customers, and staying human in business are not to be missed.
This episode is a must-listen for any marketer looking to build a brand with genuine customer connections!
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