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Call Center Best Practices
Manage episode 193576099 series 1836174
Content provided by InterAction Training. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InterAction Training or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this month's Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center management and best practices. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. Learn how to stay on top of things when your call center agents have to deal with a high call and email volume and upset customers. Find out what essential tools you need to give your call center agents the ability to shine in their job.
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Manage episode 193576099 series 1836174
Content provided by InterAction Training. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InterAction Training or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this month's Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center management and best practices. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. Learn how to stay on top of things when your call center agents have to deal with a high call and email volume and upset customers. Find out what essential tools you need to give your call center agents the ability to shine in their job.
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Similar to Training Matters
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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