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Carol Campbell – Stakeholder Capitalism: How Delta Airlines Practices Stakeholder Agility

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Manage episode 288849310 series 2772139
Content provided by Henna Inam. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Henna Inam or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Carol Campbell is Managing Director – Consumer Insight for Delta Air Lines, responsible for guiding and shaping long-term strategies to deliver world-class experiences for Delta’s customers. Under Carol’s leadership, the Consumer Insight team plays a critical role in helping Delta to understand what’s most important to customers in the present and anticipate expectations in the future. Carol joined Delta in 2018 after 22-years with the Walt Disney Company.
In this episode, Carol gave us a front-row seat view to how Delta Airlines managed the often competing needs of stakeholders (shareholders, customers, employees, communities) during the pandemic. Led by their purpose and core values, Delta leadership navigated tough decisions and doubled down on a culture of humility, deep listening to stakeholders and focus on restoring trust in travel. It's an inspiring and instructive story about how to manage the needs of our own stakeholders during rapidly shifting times of disruption.
- Sign up for leadership tips to thrive in disruption

- leave a review on Apple Podcasts

- Follow podcast host on LinkedIn

  continue reading

48 episodes

Artwork
iconShare
 
Manage episode 288849310 series 2772139
Content provided by Henna Inam. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Henna Inam or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Carol Campbell is Managing Director – Consumer Insight for Delta Air Lines, responsible for guiding and shaping long-term strategies to deliver world-class experiences for Delta’s customers. Under Carol’s leadership, the Consumer Insight team plays a critical role in helping Delta to understand what’s most important to customers in the present and anticipate expectations in the future. Carol joined Delta in 2018 after 22-years with the Walt Disney Company.
In this episode, Carol gave us a front-row seat view to how Delta Airlines managed the often competing needs of stakeholders (shareholders, customers, employees, communities) during the pandemic. Led by their purpose and core values, Delta leadership navigated tough decisions and doubled down on a culture of humility, deep listening to stakeholders and focus on restoring trust in travel. It's an inspiring and instructive story about how to manage the needs of our own stakeholders during rapidly shifting times of disruption.
- Sign up for leadership tips to thrive in disruption

- leave a review on Apple Podcasts

- Follow podcast host on LinkedIn

  continue reading

48 episodes

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