Creating a Frictionless Customer Journey with Cinthia Silva

Transformed Sales

Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.

Takeaways

1. Transitioning from one industry to another can provide valuable skills and perspectives.
2. Sales training and self-improvement are essential for success in customer-facing roles.
3. Onboarding is a critical part of the customer journey and can greatly impact customer success.
4. Communities offer opportunities for learning, networking, and collaboration.
5. Customer success involves proactive engagement and becoming a strategic advisor.
6. Personal experiences, such as travel, can shape mindset and willingness to take risks.

Chapters

• 00:00 Career Transition: From Finance to Customer Success
• 01:01 Differences Between Finance and Events Industries
• 03:29 The Role of Customer Success in Revenue Generation
• 05:00 Creating a Frictionless Customer Journey
• 07:08 The Importance of Onboarding and Customer Success
• 09:46 The Full Cycle Sales Experience
• 10:20 Becoming a Strategic Advisor in Customer Success
• 13:27 Taking Control of Your Career and Joining Communities
• 15:27 Finding Reputable and Affordable Communities
• 21:08 The Impact of Travel Experiences on Mindset and Risk-Taking

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LinkedIn- linkedin.com/in/cinsilva