Cheval Collection - Hoteliers' Voice S4E4 with Mustafa Gokcen: Purpose of hospitality and its relationship with technology

Travel Market Life

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai.
Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.

In this episode, he explains the moment he realised that hospitality is more than rooms and services and the impact this has had on his perception of the role of technology and strategic development. He shares his progression from IT to hospitality IT and how he approach leadership and recruitment.

Through our conversation we learn;

• What is misunderstood about technology in the accommodation market
• How the mindset and culture in hospitality needs to change/adapt
• His area of focus and investment in tech
• Managing to improve IT resources and find the best talent
• What makes a good tech vendor partner

Mustafa will be speaking at the IHTF 2024 which Travel Market Life is a media partner

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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/