citizenM - Hoteliers' Voice S4E5 with Bojan Pavicic: Deploying new tech for innovation

Travel Market Life

In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.

With 34 properties worldwide, we discuss:

• AI and automation deployment at CitizenM

• How they approach new tech to be an innovative hospitality brand

• The future of in-room tech and ensuring efficient hotel operations?

• The hotel tech stack and role of headless systems

• Industry frustrations and selecting a new tech partner

• Bringing experience to hospitality industry
This episode is part of the Media Partnership with IHTF, in which Bojan presents on: Charting new territories: A fresh look at future hotel innovation and advancements.

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Chapters

1. citizenM - Hoteliers' Voice S4E5 with Bojan Pavicic: Deploying new tech for innovation (00:00:00)

2. Deploying AI at citizenM (00:01:25)

3. Adopting New Technology Approach (00:05:01)

4. Scaling Technology for Growth (00:08:05)

5. Role of Technology in Hospitality (00:11:59)

6. Future of Headless Systems (00:14:09)

7. Challenges in Seamless Connectivity (00:17:36)

8. Personalization and Future Room Experience (00:20:42)

9. Integration of Personalization and Digital Persona (00:25:56)