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48. Tri-Cities Influencer Podcast featuring Lance Kenmore

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Content provided by Brandon Andersen and Paul Casey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brandon Andersen and Paul Casey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Michelle Oates:

A promise tomorrow is worth a lot less than trying today. I am Michelle Oates, and I'm a Tri Cities influencer.

Paul Casey:

The love of comfort is the enemy of greatness. Okay, you can choose one or the other. You can't choose greatness and comfort. You have to choose one or the other.

Speaker 3:

Raising the water level of leadership and the Tri Cities of Eastern Washington, it's The Tri Cities Influencer Podcast. Welcome to the TCI Podcast, where local leadership and self leadership expert, Paul Casey, interviews local CEOs, entrepreneurs and nonprofit executives to hear how they lead themselves and their teams, so we can all benefit from their wisdom and experience. Here's your host, Paul Casey of Growing Forward Services, coaching and equipping individuals and teams to spark breakthrough success.

Paul Casey:

Thanks for joining me for today's episode with Lance Kenmore. He is owner of the Kenmore Team. And I'm going to let him tell you his fun fact that he even asked his wife and assistant about.

Lance Kenmore:

Yeah. So that was a great question that you said, something quirky about me. And I don't know if it's all the years of going in different people's houses or what, but I do not like lingering food smells in the office. I mean, if someone goes to Bruchi's or something, or Burger King, leaves some fries in the office, I will take the garbage out myself to get rid of it. And so the office is always laughing at me, and whenever we hire somebody new, they always tell them, "Watch yourself with the food you put in the garbage," and so-

Paul Casey:

That's your onboarding thing to remember.

Lance Kenmore:

Yeah. So I'm slightly OCD about that. And there was talk that it might be more than slightly.

Paul Casey:

Well, thanks. That's one of the best ones yet.

Lance Kenmore:

Okay, well, good. It smells great in your studio, so I'm not concerned about it.

Paul Casey:

No distractions.

Lance Kenmore:

Yes.

Paul Casey:

We'll dive in after checking with our Tri City Influencer Sponsor. The C12 Group is a national organization focused on spiritual and professional development of Christian CEOs and business owners. Members participate in professionally facilitated monthly meetings, during which 12 experienced Christian CEOs exchange ideas to solve business issues Biblically. Additionally, members receive a 90 minute personal coaching session each month. Information is available from Tom Walther at 715-459-9611 or online at c12easternwa.com.

Thank you for your support of leadership development in the Tri Cities.

Well, welcome, Lance. I have heard so much about you, and it's great to meet you here today. And glad you could be on the podcast.

Lance Kenmore:

Yeah. Absolutely. I'm excited to be here. I'm not used to being on this side of the question asking, so hopefully I can stammer through it.

Paul Casey:

That's right. You've got your own show, right?

Lance Kenmore:

Yeah. I do a weekly radio show, and we have some guests on occasionally, so it's kind of fun to be nervous again. I'm used to doing this every week, and the last day or two, my wife is like, "You're actually prepared and you seem nervous." So thanks for putting me in an uncomfortable position.

Paul Casey:

We're stretching you.

Lance Kenmore:

Absolutely.

Paul Casey:

Yes. Well, so our Tri City Influencers can get to know you, take us through your past positions that led up to what you're doing now.

Lance Kenmore:

Yeah. So before real estate, I mean, I'm a local Tri City guy, so born at Lourdes. I don't even think you can be born there anymore, but I was. And grew up on a farm north of Pasco, and then ended up going up through the school system, Richland School District, and graduated Richland High. And so past positions, I guess growing up, I always ... I was in farming and ag, but I ran a lawn care business in high school, and I just happened to live across the street from the owners of what used to be the Prudential Real Estate franchise here in town, Jeff and Paul Presby. And so growing up, I would mow the lawns of the move outs and the vacant houses, and kind of got to know real estate from that front. And off to college, and to make extra money during college, I was a Nordstrom's shoe salesman. And so I think that's where I started to really learn sales, great organization, lots of training. I love how they handle customers and customer service, so got to know the business through them.

Lance Kenmore:

And then got back from college, worked on the family farming business for a couple years. And then just knowing that broker and seeing how he built his business through real estate, he just kind of took me under his wing and trained me up in the business. He said ... I can remember the day when I had gotten back from college. I was still mowing lawns on nights and weekends between farming, for some extra money. And he walked out in the parking lot one day and he said, "Didn't you get a college degree?" I said, "Yeah, I did." And he said, "When you finish mowing the lawn, come into that office, and we need to have a talk." And so he was just like, "I'm going to teach you how to sell real estate. I think you're going to be a lot happier." So yeah, I had a really good mentor early. And that's kind of what let me into the real estate path.

Paul Casey:

So is the Nordstrom's mystique a real deal?

Lance Kenmore:

You know, it really is, although my wife claims that, that in four years made me extremely high maintenance. And so because I mean, you do get into their culture. And you get deeply embedded in their culture and what they stand for. And it is the same, I mean, you can in the right instances ... The old stories are that you could return anything there, and there's folklore that a guy returned a set of tires.

Paul Casey:

They don't even sell tires.

Lance Kenmore:

Yeah. But that's really the case, is that all of their training preached early on, employee autonomy and the ability to let the employees make their own decisions based upon what was right for the company. And so yeah, it's really true. But like I said, we go to a mall or something, and I still shop there to this day. And my wife says I am worse than she is because of that four years. But it was great, it taught me a lot about how we run our customer service.

Paul Casey:

Wow. That's so cool. So in your work, what are you really good at? What are your talents? What are your strengths? And how do you use those to help those around you be successful?

Lance Kenmore:

I think the biggest thing is, and being in real estate and negotiating deals for people, is I'm really good at playing devil's advocate. I can look at a situation and see what the other side is thinking. I want to know what they're thinking more than I'm thinking. And so I'm good at looking at those situations and saying, "What are they trying to accomplish? What are they expecting us to do? When should they do it? And how are we going to respond to it?" So I really like to analyze the other side's position and then go to work for my clients to how we can have a mutually acceptable outcome and accomplish our goals, and help them get through. But doing it through the lens of: What's the other side thinking?

Paul Casey:

That's probably one of the best negotiation principles that a person could have. Right? I could see how that would be great for staff, be great for customer service, even in your own family.

Lance Kenmore:

Yeah. Absolutely. I try to apply this to my kids. I don't always get it right, but that's one of the things that in fact to the point where sometimes people will be slightly annoyed by it because they'll be like, "I'm trying to figure out what you're thinking. I don't want to tell you what I'm thinking." But yeah, that's a big for me is seeing how we can make the other side and our side come to mutually acceptable terms. And maybe that's just the real estate contract in me. But I like to figure out how we can get a win for both parties.

Paul Casey:

Yeah, yeah. So on the flip side, what's one of your biggest liabilities? And how do you mitigate that weakness so it doesn't limit your influence?

Lance Kenmore:

Oh, man. I think that I really like big picture planning, and I know what we want to do. And sometimes I assume that other parties are going to work just like I do. So I'll set something up or put a plan in motion, and then maybe not have a great accountability followup plan, to where I think it's going to be done in two weeks, and so two weeks come, and then I assume it did get done. And I don't double check on that. And so I have to set up systems of accountability because I tend to forget that part. And so a reminder to double check. Who's responsible for double checking? Those details can bite you because once I start, I just assume that it's going to be done. And I know that's not always the case, and then people get busy. And sometimes I'll give them too many tasks, so they couldn't accomplish the first one, and it's really my fault. But having that system of accountability, knowing what the check in is, that's how we've had to fix that liability.

Paul Casey:

How important is accountability just as a business owner yourself, and just in life, success principle of accountability?

Lance Kenmore:

So I'm a huge, huge proponent of accountability. I think it is one of the most important parts. And so I still do weekly coaching. I started it in my business, I think we're going on 12 years ago. And I never stopped, and so I have a weekly accountability coaching call. And they expect, my coach expects certain things to be done, and so that, my deadline is Wednesday morning at 8:30. That's my call with my coach. And sometimes Tuesday, the night before, is really, really productive. And it's crazy that after 12 years that I would still find that productive. But it's amazing, just having that call on Wednesday morning, I know that there's certain things that have to be done. So I think it's probably one of the biggest indicators of our success.

Paul Casey:

As a coach myself, I find out many of my clients getting things done that day before, or that night before, but I say, "It's okay. You got it done." And just having to report here without your tail between your legs going into it is worth it.

Lance Kenmore:

Yeah, totally. And I coach people also and coach other sales people and coach our team, and even that being the case, that's usually something people are surprised by, that I still have a coach myself. And I'm not just doing it, I believe in that, I believe in that process big time.

Paul Casey:

Michael Jordan had a coach. LeBron James has a coach. Right?

Lance Kenmore:

Absolutely. 100%.

Paul Casey:

All high performers have coaches.

Lance Kenmore:

Yes, they do.

Paul Casey:

That's a little plug there. So in your opinion, what's the most difficult part of business leadership, leading teams? And why would you say that?

Lance Kenmore:

Well, I think the difficult part is being careful, and maybe this is just a personal thing to how I am, but being careful not to take on everyone's problems as your own. I'm great with accepting the fate of the organization and the results that come with that. But I think at times, you can have compassion and understanding, but you can't always solve all the problems or the situations. And I tend to take that really personally, so I think you have to separate and get comfortable with the fact that you've done the best you can, and now the team has to make certain decisions themselves to thrive. And sometimes that's going to work perfectly, and other times it's not. And just really monitoring your own positivity when those failures happen, that they're not always your own.

Paul Casey:

Yeah. It's sort of the difference between sympathy and empathy. Right? Sympathy, you're taking on the emotions of others. And now you're in the pit with them.

Lance Kenmore:

Absolutely. Yeah. And you have to be careful not to do that because sometimes, as a good friend once told me, because I was struggling with this concept, and I said to them, we met, I think it was on a Friday. And we met just for a recap on the week. And I said ... He said to me, "How was your week?" And I said, "Well, it was terrible. All I heard about was everyone's problems." And he goes, "Well, congratulations." And I said, "Well, I don't know what that means. Congratulations." He said, "That's how it's supposed to work." He's like, "You should only be dealing with the biggest issues in your company, and that means all the other parts are working correctly." And it was a big mind shift, mindset shift for me because I said, "Okay. So I can deal with the problems, but not take them on myself." And once I made that adjustment, it got a lot better.

Paul Casey:

Yeah, I think the word compassion means to suffer with.

Lance Kenmore:

Yes, exactly.

Paul Casey:

But we all have to stay on our sides of the street. One therapist locally says, "It's the sides of the street principle." This is on your side. You're responsible for it over there. This is my side of the street. I'm only responsible up to this level. When I start crossing over ... I think she said, "When I'm weeding in somebody else's lawn when my house is on fire, that's a problem."

Lance Kenmore:

That's a problem. Yes, 100%. And I didn't get that early on when I was younger and starting out in that role. And so it took a while to get there.

Paul Casey:

Good lesson. Well, your people don't know how much you know until they know how much you care, as the old adage goes. So how do you show people, your people, whether that's a team, whether that's your clients, that you value them as people?

Lance Kenmore:

I think it's just about slowing down and taking time to talk to people. So I personally, I have a hard time doing that. I can be task driven. I do personality testing, and they call it a driver. And so there's tasks that I just want to get done. So for me personally, sometimes I have to come in a couple times a week, one to two hours early, when the phones aren't ringing, no one else is there, and get my tasks out of the way, so that when everyone else gets to the office, I can take some time to just slow down and talk to them. I mean, someone's on our team or in our organization because I saw something great in them, and they do a great job. And I want to know what's going on in their life and what's important to them. That is communication and talking to people.

Lance Kenmore:

And so a younger version of myself messed that up. I would just blow by, not say hi, limit interaction with coworkers because I was task oriented. And that worked great in the beginning of my career for a while, but it was a horrible concept for running a team. And so I think slowing down and talking to people is just, it seems so simple. I wish there was a better answer or magic pill. But that 10 minute conversation about what happened over the weekend and what their kids are doing just is gold. Those are the type of people I want to be around and hear about.

Paul Casey:

I love how you've come up with a system because you are a driver, you want to be who you are. So you're coming in early, you're going to take care of that stuff first because it's all about your to do list, getting it done, action oriented. I know what the driver's like. Right?

Lance Kenmore:

Yes, absolutely.

Paul Casey:

So then you've got the peace of mind to go out and be fully available without thinking about I got this to do list I still have to do, which people can pick that up from you.

Lance Kenmore:

Yeah. If you're not in the moment talking and listening, you're going to mess that up.

Paul Casey:

Just walking through the hallways and leaning on doorframes, as they say. One manager said there's three questions he asks. How are you? And then adds the word really because how are you is just like hello in American. What are you working on? And that's the accountability piece with the leaders. And then: How can I help? Because leaders always need that how can I help mentality. And that's just a great check in.

Lance Kenmore:

Yeah. Absolutely. And we do this thing. I took it off of a radio station. I think it was Ryan Seacrest, I think, on his show, does this thing called tell me something good, and so where people just call in on the radio and say what was good in their life. So we make sure we start our weekly staff meetings and team meetings with tell me something good. And so you've got 28 people going around telling them something good. And from that one little piece of information, we always pick up something about their life that they thought was good, and then it's amazing the conversations after the meetings that happen about that. So tell me something good is an important thing to be doing.

Paul Casey:

Love that principle, and 28 people, just to take the time to do that. That's an investment in relationship building on your team.

Lance Kenmore:

Yeah. I mean, it's a portion of our meeting. But I would argue that it could actually be the most important part of that team meeting every week.

Paul Casey:

Yes. Well, before we head into our next question of some of Lance's life hacks, let's check in with our sponsors.

If you could trade one day each month for targeted application of Biblical business practices, purposeful accountability, and Godly pure counsel, would you consider it a wise investment? The C12 Group is a national organization focused on spiritual and professional development of Christian CEOs and business owners. Members participate in professionally facilitated monthly meetings, where 12 experienced Christian CEOs exchange ideas to solve business issues Biblically. Information is available from Tom Walther at 715-459-9611 or online at c12easternwa.com.

So, Lance, what are a few of your life hacks that help you be successful on a daily basis?

Lance Kenmore:

There's a number of books I've read over the years, some that come to mind like Eat That Frog.

Paul Casey:

Love Eat That Frog.

Lance Kenmore:

Or The Power of Focus, Jack Canfield. There's some good things, but the strategy that comes out of that, or what it's morphed into for me, is what I call the big three for the day. So you have to start each day with a big three. And the big three is that no matter what gets thrown at you, no matter what happens, these three things are going to get done today. And so for me, that just is a nonnegotiable, that once it goes on that list, if it's late, or emergencies have popped up, before we go home and end the day, I have to double check that big three and make sure. Did I get it done? And once it's a nonnegotiable, it's funny, I find that a lot of times, those things get done in the first ... When you set it up that way, they get done in the first hour of your day.

Paul Casey:

The rest is gravy then.

Lance Kenmore:

The rest is gravy then, and you can handle what life throws at you. But without that, you're just reacting. I think having a big three, you're being proactive to what you want to get done.

Paul Casey:

I totally concur with that. That is the number one time management principle when I teach it. And I love Eat That Frog. And for listeners that don't know what that means, it was a book by Brian Tracy. And if you have to eat a raw frog today, wouldn't it be better to eat that frog early in the morning and get it over with because it's disgusting, than to dread it all day and think about it? Yes, it would be better to get it. So what's the biggest, hairiest task? Your big three, the big rocks for the day, get those banged out. And it's amazing how much it just puts you in this productivity snowball in a good way to getting all these other little things done too.

Lance Kenmore:

Yeah, you get it knocked out, and yeah, and then you are just rolling right along. That's a big life hack for us. And then recently, I've been into a whole system called habit stacking. And so that is taking your existing habits and routines and finding a way to put a new habit on top of it. So if you're a runner or a hiker and you want to read 30 books this year, well, then you go to Audible. So you're listening to a book while you're running. You're listening to a book while you're hiking. Your significant other and you want to spend more time together, but you also want to work out, so you're working out and spending time, or hiking together. So finding habit stacks that you can put in place is essentially doubling up your time, so that's another one that we use a lot.

Paul Casey:

Love that one. If you want to start flossing, you're already brushing, just tack it on.

Lance Kenmore:

Yes.

Paul Casey:

Tack it on.

Lance Kenmore:

That's exactly right.

Paul Casey:

Did you get that from The Power of Habit? Have you read that book?

Lance Kenmore:

Yeah.

Paul Casey:

There's some good stuff in that book.

Lance Kenmore:

Yeah, there's some good stuff. That was the basis for it. That was the first one I had read with a lot about that. And then a newer one recently that is literally called Habit Stacking.

Paul Casey:

Nice. Well, as a business owner, you have to make important decisions. And what process do you think through before making that important decision?

Lance Kenmore:

So I'm really fortunate that I work with my wife in our companies and the other businesses that we own, and so I have a sounding board for those ideas. And so we're able to talk to each other about what we think. And how does the decision we're going to make affect others around us? And so that's where we generally start with that. And then her and I, we always laugh because we teach Junior Achievement also. And in Junior Achievement, in the second grade levels, they teach this thing called a decision tree. And it's the old draw a line down the center of your paper, and it's pros on one side and cons on the other.

Paul Casey:

Second grade.

Lance Kenmore:

And she and I laugh because we'll make massive real estate decisions based upon the decision tree. And so when you write it out and you start to look at pros and cons, and one side of the paper starts to fill up, it's amazing how it can simplify that decision. So the really important ones is having somebody to poke holes in your theory, play devil's advocate with you. So bouncing that off either a business partner or a mentor is huge, and then taking the time to write out the pros and cons in a decision tree style is a huge help for us.

Paul Casey:

Yeah. It sounds so basic, but it is so true. And defining the problem even before the decision tree, if you can put it in one sentence, just to make sure we're trying to solve the right problem here, and then you do the pros and cons. And at the end, these are the decisions and why, because you're going to have to defend the why probably to somebody, someone on your team, or even that sounding board person.

Lance Kenmore:

Absolutely.

Paul Casey:

You want to be able to defend your results. But I love how you said a mentor, you've got to have a coach, a mentor, a mastermind group, your spouse.

Lance Kenmore:

Yeah. And that's a big thing is that you mentioned that mastermind group, and that's huge for us. And I'm part of a group that basically acts as a board of directors for our company. It's not as formalized as a national company with a board of directors. But we meet once a month with six other business owners in our local area that are all part of different industries, whether that be the gasoline business, the car business, all the way to insurance, real estate, we're all part of a different industry. And when we have a big decision like that, we present that to the board of directors, that group, and we talk through that. So getting that feedback and a different perspective helps us feel good about being on the right path.

Paul Casey:

Isolated people do not make the best decisions.

Lance Kenmore:

Absolutely.

Paul Casey:

So it's good to have that group.

Lance Kenmore:

Absolutely.

Paul Casey:

Well, who influences you, Lance? Who do you surround yourself with, either that's from afar or live, to keep growing yourself?

Lance Kenmore:

We go to about three times a year, we get out of the Tri Cities. We go to another state in general, and we hit a big educational conference or a learning conference. And sometimes it's business related, real estate. Sometimes it's about health. And sometimes it's even about other business industries that are not necessarily real estate. So sometimes we'll pick an industry that's opposite and maybe technology and somewhere like Austin, whether we go to South by Southwest and see what's going on down there. Or we go to Tony Robbins who is a big coach and influencer. So we pick three a year, get out of town, and just spend some time with people that are trying to get better and learn new concepts.

Lance Kenmore:

And then we also have a really good group of similar real estate owners and team leads around the country in different markets. And so we like to spend time at each other's offices. So we'll go to somebody else's business, see how they run things, and then they'll come back to Tri Cities for couple days and spend time at our business. So those are the big ones. I mean, I think early on, I read a lot of business books. I'm big into brand building, so Richard Branson with Virgin, the Virgin Airlines brand. And so had read a lot of his books early on, all the way back to real estate influences like Robert Kiyosaki, Rich Dad, Poor Dad. So in that realm, those were some very big impactful books on us early on.

Lance Kenmore:

And then locally, I'm super, super fortunate Tri Cities has a ton of talent. So there is a turnaround CEO in town. His name's Chris Britton. He's a great guy. And so he's been a big mentor to our business the last six years, and so we spend a lot of time with him and being coached by him. And since he was a turnaround CEO, he would go into companies, fix them, clean them up. I'm hoping he prevents us from ever getting to that part, so he makes a great mentor. Plus, when there's problems, he knows how to deal with them.

Paul Casey:

That's cool. Do you take all 28 people to those conferences? Or do you go by yourself?

Lance Kenmore:

We don't. That's just myself. We do encourage our team members to go, and a lot of times, at least once a year if they can. So a lot of our team members, our paid employees, we'll send to, I think the last one was in South Carolina. Or they'll go to San Diego. They usually don't complain about those nice trips. But we like them to also see what other companies are doing, see what other people in your position are doing. And they always come back with a new idea for us to implement.

Paul Casey:

Absolutely. When people go together to conferences too, they can play off each other, remember different things, come back with this passion to share with the rest of the team.

Lance Kenmore:

And I wouldn't have gotten ... I mean, we've gotten to do some cool things. I mean, through that network and going to those conferences is how we ended up getting hooked up with Barbara Corcoran from the Shark Tank. And then she just plugs into a whole other network. So we met a guy in radio that we were doing radio, and so we liked radio. And then we met a guy in TV, and then that guy ends up inviting her to a conference. And then the next thing you know, a bunch of us agents are banding together, and she's starting to film commercials for us. And so yeah, I never thought that we would get to that level even 10 years ago.

Paul Casey:

Very cool. I've seen those commercials.

Lance Kenmore:

Well, I'm glad you have. It was ironic because a friend of ours in town, when Karen joined me in the business, in real estate, gave Barbara Corcoran's book to my wife. And that was the first real estate book she ever read. So then 10 years later, to be filming with her was really just kind of unbelievably full circle. But I don't think it would've happened if we wouldn't have read that book. And so I just don't think it would've been the same.

Paul Casey:

When you've lived your life, Lance, and you think back on your influence, how do you want to be remembered?

Lance Kenmore:

First and foremost, a father and a husband. I mean, I've got two amazing kids, and we spend a lot of time together. We have great relationships and they are pursuing their passions and following their dreams. And so I definitely want to be remembered as supporting and enabling that. And then as a husband, the same way. I'm super, super fortunate that Karen and I work very well together, so we get to spend an amazing amount of time together building something together, which is not normal. It's my normal, but it really is fantastic because, like we say, we get to spend all day with our best friend, and then build something together.

Lance Kenmore:

So that's huge for me, and then I always say I want to coach and mentor my team and their families to their best life possible. So the team members and friends that surround us with, I want to have been a part of making their life as best as possible. And then beyond that, we get to community and the communities we live in. And I want to be a positive contributing member to our community, especially Tri Cities. It's given us a ton of ... It's given us an amazing life, and so I want to contribute back to that community.

Paul Casey:

Love the Tri.

Lance Kenmore:

Love the Tri. Thank you, Mike Denslow.

Paul Casey:

Finally, what advice would you give to new leaders or anyone who wants to keep growing and gaining more influence?

Lance Kenmore:

I think there's a lot to be said for pioneers, and they are a special breed, I will give it to them. But in general, I think when people are starting out and leaders are starting out, find someone that you love what they're doing, and that's what you want to be like. And sometimes that can be wrapped up in two or three people and sometimes 10. But in general, someone has done what you want to do, and they've done it better than you can. That's my feeling, and so search that person out. Find out what network they're in. Find out what clubs they're in. What contributed to their success? And then do everything you can to put yourself in those positions or as close to that as possible.

Lance Kenmore:

And I think a lot of times, people find there's a lot of people out there that want to give back and that have had success. And agents will call me all the time, and I've never had a call where I've told somebody, "No, I won't talk to you," or, "No, I won't tell you that." It's a matter of helping someone else get to that level. And once people are at what leaders consider a high level, you know how important it is to have more leaders and new leaders do the same things. So I would just say getting yourself into the environment that you want to, where you've seen the success and that you want to have is absolutely huge.

Lance Kenmore:

And then just read more. One of the best ways to get close to that access is to read about it. And that's what starts, plants the seed, starts the thought, so read as much as you possibly can. Chemically, I'm not a scientist. I'm sure you've had those guests on the show. Something changes in your brain when you're reading that and changes your mindset. So if you can't be physically in the same room and talking to that person, read about it, and I think it's the next best thing.

Paul Casey:

Fantastic advice. So Lance, how can our listeners best connect with you?

Lance Kenmore:

Probably the best way is kenmoreteam.com is our website. There's a contact form there. We get contacts all the time through that, whether it be job inquiries or home inquiries and real estate. But that's a great way to just hit the button, contact us and shoot me a message. And we would be glad to help with any of your questions.

Paul Casey:

Well, thanks again for all you do to make the Tri Cities a great place, and keep leading well. Let me wrap up our podcast today with a leadership resource to recommend. It's another podcast. Michael Hyatt has one called Lead to Win. And this podcast is filled with great leadership information. They're all relevant topics, every one I listen to, either for your personal growth and self leadership, or leading a team. Again, Michael Hyatt, Lead to Win Podcast.

Paul Casey:

Again, this is Paul Casey, and I want to thank my guest, Lance Kenmore, for being here today on the Tri Cities Influencer Podcast. And we also want to thank our Tri City Influencer sponsors and invite you to support them. We appreciate you making this possible so we can collaborate to help inspire leaders in our community. Finally, one more leadership tidbit for the road to help you make a difference in your circle of influence, it's Lester Pearson. He says, "Failures are made only by those who fail to dare, not by those who dare to fail." Until next time, KGF, keep growing forward.

Speaker 3:

Thank you to our listeners for tuning into today's show. Paul Casey is on a mission to add value to leaders by providing practical tools and strategies that reduce stress in their lives and on their teams so that they can enjoy life and leadership and experience their key desired results. If you'd like more help from Paul in your leadership development, connect with him at growingforward@paulcasey.org, for a consultation that can help you move past your current challenges and create a strategy for growing your life or your team forward.

Speaker 3:

Paul would also like to help you restore sanity to your crazy schedule and get your priorities done every day by offering you his free Control My Calendar checklist. Go to www.takebackmycalendar.com for that productivity tool. Or open a text message to 72000 and type the word growing.

Paul Casey:

The Tri Cities Influencer Podcast was recorded at Fuse SPC by Bill Wagner of Safe Strategies.

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Michelle Oates:

A promise tomorrow is worth a lot less than trying today. I am Michelle Oates, and I'm a Tri Cities influencer.

Paul Casey:

The love of comfort is the enemy of greatness. Okay, you can choose one or the other. You can't choose greatness and comfort. You have to choose one or the other.

Speaker 3:

Raising the water level of leadership and the Tri Cities of Eastern Washington, it's The Tri Cities Influencer Podcast. Welcome to the TCI Podcast, where local leadership and self leadership expert, Paul Casey, interviews local CEOs, entrepreneurs and nonprofit executives to hear how they lead themselves and their teams, so we can all benefit from their wisdom and experience. Here's your host, Paul Casey of Growing Forward Services, coaching and equipping individuals and teams to spark breakthrough success.

Paul Casey:

Thanks for joining me for today's episode with Lance Kenmore. He is owner of the Kenmore Team. And I'm going to let him tell you his fun fact that he even asked his wife and assistant about.

Lance Kenmore:

Yeah. So that was a great question that you said, something quirky about me. And I don't know if it's all the years of going in different people's houses or what, but I do not like lingering food smells in the office. I mean, if someone goes to Bruchi's or something, or Burger King, leaves some fries in the office, I will take the garbage out myself to get rid of it. And so the office is always laughing at me, and whenever we hire somebody new, they always tell them, "Watch yourself with the food you put in the garbage," and so-

Paul Casey:

That's your onboarding thing to remember.

Lance Kenmore:

Yeah. So I'm slightly OCD about that. And there was talk that it might be more than slightly.

Paul Casey:

Well, thanks. That's one of the best ones yet.

Lance Kenmore:

Okay, well, good. It smells great in your studio, so I'm not concerned about it.

Paul Casey:

No distractions.

Lance Kenmore:

Yes.

Paul Casey:

We'll dive in after checking with our Tri City Influencer Sponsor. The C12 Group is a national organization focused on spiritual and professional development of Christian CEOs and business owners. Members participate in professionally facilitated monthly meetings, during which 12 experienced Christian CEOs exchange ideas to solve business issues Biblically. Additionally, members receive a 90 minute personal coaching session each month. Information is available from Tom Walther at 715-459-9611 or online at c12easternwa.com.

Thank you for your support of leadership development in the Tri Cities.

Well, welcome, Lance. I have heard so much about you, and it's great to meet you here today. And glad you could be on the podcast.

Lance Kenmore:

Yeah. Absolutely. I'm excited to be here. I'm not used to being on this side of the question asking, so hopefully I can stammer through it.

Paul Casey:

That's right. You've got your own show, right?

Lance Kenmore:

Yeah. I do a weekly radio show, and we have some guests on occasionally, so it's kind of fun to be nervous again. I'm used to doing this every week, and the last day or two, my wife is like, "You're actually prepared and you seem nervous." So thanks for putting me in an uncomfortable position.

Paul Casey:

We're stretching you.

Lance Kenmore:

Absolutely.

Paul Casey:

Yes. Well, so our Tri City Influencers can get to know you, take us through your past positions that led up to what you're doing now.

Lance Kenmore:

Yeah. So before real estate, I mean, I'm a local Tri City guy, so born at Lourdes. I don't even think you can be born there anymore, but I was. And grew up on a farm north of Pasco, and then ended up going up through the school system, Richland School District, and graduated Richland High. And so past positions, I guess growing up, I always ... I was in farming and ag, but I ran a lawn care business in high school, and I just happened to live across the street from the owners of what used to be the Prudential Real Estate franchise here in town, Jeff and Paul Presby. And so growing up, I would mow the lawns of the move outs and the vacant houses, and kind of got to know real estate from that front. And off to college, and to make extra money during college, I was a Nordstrom's shoe salesman. And so I think that's where I started to really learn sales, great organization, lots of training. I love how they handle customers and customer service, so got to know the business through them.

Lance Kenmore:

And then got back from college, worked on the family farming business for a couple years. And then just knowing that broker and seeing how he built his business through real estate, he just kind of took me under his wing and trained me up in the business. He said ... I can remember the day when I had gotten back from college. I was still mowing lawns on nights and weekends between farming, for some extra money. And he walked out in the parking lot one day and he said, "Didn't you get a college degree?" I said, "Yeah, I did." And he said, "When you finish mowing the lawn, come into that office, and we need to have a talk." And so he was just like, "I'm going to teach you how to sell real estate. I think you're going to be a lot happier." So yeah, I had a really good mentor early. And that's kind of what let me into the real estate path.

Paul Casey:

So is the Nordstrom's mystique a real deal?

Lance Kenmore:

You know, it really is, although my wife claims that, that in four years made me extremely high maintenance. And so because I mean, you do get into their culture. And you get deeply embedded in their culture and what they stand for. And it is the same, I mean, you can in the right instances ... The old stories are that you could return anything there, and there's folklore that a guy returned a set of tires.

Paul Casey:

They don't even sell tires.

Lance Kenmore:

Yeah. But that's really the case, is that all of their training preached early on, employee autonomy and the ability to let the employees make their own decisions based upon what was right for the company. And so yeah, it's really true. But like I said, we go to a mall or something, and I still shop there to this day. And my wife says I am worse than she is because of that four years. But it was great, it taught me a lot about how we run our customer service.

Paul Casey:

Wow. That's so cool. So in your work, what are you really good at? What are your talents? What are your strengths? And how do you use those to help those around you be successful?

Lance Kenmore:

I think the biggest thing is, and being in real estate and negotiating deals for people, is I'm really good at playing devil's advocate. I can look at a situation and see what the other side is thinking. I want to know what they're thinking more than I'm thinking. And so I'm good at looking at those situations and saying, "What are they trying to accomplish? What are they expecting us to do? When should they do it? And how are we going to respond to it?" So I really like to analyze the other side's position and then go to work for my clients to how we can have a mutually acceptable outcome and accomplish our goals, and help them get through. But doing it through the lens of: What's the other side thinking?

Paul Casey:

That's probably one of the best negotiation principles that a person could have. Right? I could see how that would be great for staff, be great for customer service, even in your own family.

Lance Kenmore:

Yeah. Absolutely. I try to apply this to my kids. I don't always get it right, but that's one of the things that in fact to the point where sometimes people will be slightly annoyed by it because they'll be like, "I'm trying to figure out what you're thinking. I don't want to tell you what I'm thinking." But yeah, that's a big for me is seeing how we can make the other side and our side come to mutually acceptable terms. And maybe that's just the real estate contract in me. But I like to figure out how we can get a win for both parties.

Paul Casey:

Yeah, yeah. So on the flip side, what's one of your biggest liabilities? And how do you mitigate that weakness so it doesn't limit your influence?

Lance Kenmore:

Oh, man. I think that I really like big picture planning, and I know what we want to do. And sometimes I assume that other parties are going to work just like I do. So I'll set something up or put a plan in motion, and then maybe not have a great accountability followup plan, to where I think it's going to be done in two weeks, and so two weeks come, and then I assume it did get done. And I don't double check on that. And so I have to set up systems of accountability because I tend to forget that part. And so a reminder to double check. Who's responsible for double checking? Those details can bite you because once I start, I just assume that it's going to be done. And I know that's not always the case, and then people get busy. And sometimes I'll give them too many tasks, so they couldn't accomplish the first one, and it's really my fault. But having that system of accountability, knowing what the check in is, that's how we've had to fix that liability.

Paul Casey:

How important is accountability just as a business owner yourself, and just in life, success principle of accountability?

Lance Kenmore:

So I'm a huge, huge proponent of accountability. I think it is one of the most important parts. And so I still do weekly coaching. I started it in my business, I think we're going on 12 years ago. And I never stopped, and so I have a weekly accountability coaching call. And they expect, my coach expects certain things to be done, and so that, my deadline is Wednesday morning at 8:30. That's my call with my coach. And sometimes Tuesday, the night before, is really, really productive. And it's crazy that after 12 years that I would still find that productive. But it's amazing, just having that call on Wednesday morning, I know that there's certain things that have to be done. So I think it's probably one of the biggest indicators of our success.

Paul Casey:

As a coach myself, I find out many of my clients getting things done that day before, or that night before, but I say, "It's okay. You got it done." And just having to report here without your tail between your legs going into it is worth it.

Lance Kenmore:

Yeah, totally. And I coach people also and coach other sales people and coach our team, and even that being the case, that's usually something people are surprised by, that I still have a coach myself. And I'm not just doing it, I believe in that, I believe in that process big time.

Paul Casey:

Michael Jordan had a coach. LeBron James has a coach. Right?

Lance Kenmore:

Absolutely. 100%.

Paul Casey:

All high performers have coaches.

Lance Kenmore:

Yes, they do.

Paul Casey:

That's a little plug there. So in your opinion, what's the most difficult part of business leadership, leading teams? And why would you say that?

Lance Kenmore:

Well, I think the difficult part is being careful, and maybe this is just a personal thing to how I am, but being careful not to take on everyone's problems as your own. I'm great with accepting the fate of the organization and the results that come with that. But I think at times, you can have compassion and understanding, but you can't always solve all the problems or the situations. And I tend to take that really personally, so I think you have to separate and get comfortable with the fact that you've done the best you can, and now the team has to make certain decisions themselves to thrive. And sometimes that's going to work perfectly, and other times it's not. And just really monitoring your own positivity when those failures happen, that they're not always your own.

Paul Casey:

Yeah. It's sort of the difference between sympathy and empathy. Right? Sympathy, you're taking on the emotions of others. And now you're in the pit with them.

Lance Kenmore:

Absolutely. Yeah. And you have to be careful not to do that because sometimes, as a good friend once told me, because I was struggling with this concept, and I said to them, we met, I think it was on a Friday. And we met just for a recap on the week. And I said ... He said to me, "How was your week?" And I said, "Well, it was terrible. All I heard about was everyone's problems." And he goes, "Well, congratulations." And I said, "Well, I don't know what that means. Congratulations." He said, "That's how it's supposed to work." He's like, "You should only be dealing with the biggest issues in your company, and that means all the other parts are working correctly." And it was a big mind shift, mindset shift for me because I said, "Okay. So I can deal with the problems, but not take them on myself." And once I made that adjustment, it got a lot better.

Paul Casey:

Yeah, I think the word compassion means to suffer with.

Lance Kenmore:

Yes, exactly.

Paul Casey:

But we all have to stay on our sides of the street. One therapist locally says, "It's the sides of the street principle." This is on your side. You're responsible for it over there. This is my side of the street. I'm only responsible up to this level. When I start crossing over ... I think she said, "When I'm weeding in somebody else's lawn when my house is on fire, that's a problem."

Lance Kenmore:

That's a problem. Yes, 100%. And I didn't get that early on when I was younger and starting out in that role. And so it took a while to get there.

Paul Casey:

Good lesson. Well, your people don't know how much you know until they know how much you care, as the old adage goes. So how do you show people, your people, whether that's a team, whether that's your clients, that you value them as people?

Lance Kenmore:

I think it's just about slowing down and taking time to talk to people. So I personally, I have a hard time doing that. I can be task driven. I do personality testing, and they call it a driver. And so there's tasks that I just want to get done. So for me personally, sometimes I have to come in a couple times a week, one to two hours early, when the phones aren't ringing, no one else is there, and get my tasks out of the way, so that when everyone else gets to the office, I can take some time to just slow down and talk to them. I mean, someone's on our team or in our organization because I saw something great in them, and they do a great job. And I want to know what's going on in their life and what's important to them. That is communication and talking to people.

Lance Kenmore:

And so a younger version of myself messed that up. I would just blow by, not say hi, limit interaction with coworkers because I was task oriented. And that worked great in the beginning of my career for a while, but it was a horrible concept for running a team. And so I think slowing down and talking to people is just, it seems so simple. I wish there was a better answer or magic pill. But that 10 minute conversation about what happened over the weekend and what their kids are doing just is gold. Those are the type of people I want to be around and hear about.

Paul Casey:

I love how you've come up with a system because you are a driver, you want to be who you are. So you're coming in early, you're going to take care of that stuff first because it's all about your to do list, getting it done, action oriented. I know what the driver's like. Right?

Lance Kenmore:

Yes, absolutely.

Paul Casey:

So then you've got the peace of mind to go out and be fully available without thinking about I got this to do list I still have to do, which people can pick that up from you.

Lance Kenmore:

Yeah. If you're not in the moment talking and listening, you're going to mess that up.

Paul Casey:

Just walking through the hallways and leaning on doorframes, as they say. One manager said there's three questions he asks. How are you? And then adds the word really because how are you is just like hello in American. What are you working on? And that's the accountability piece with the leaders. And then: How can I help? Because leaders always need that how can I help mentality. And that's just a great check in.

Lance Kenmore:

Yeah. Absolutely. And we do this thing. I took it off of a radio station. I think it was Ryan Seacrest, I think, on his show, does this thing called tell me something good, and so where people just call in on the radio and say what was good in their life. So we make sure we start our weekly staff meetings and team meetings with tell me something good. And so you've got 28 people going around telling them something good. And from that one little piece of information, we always pick up something about their life that they thought was good, and then it's amazing the conversations after the meetings that happen about that. So tell me something good is an important thing to be doing.

Paul Casey:

Love that principle, and 28 people, just to take the time to do that. That's an investment in relationship building on your team.

Lance Kenmore:

Yeah. I mean, it's a portion of our meeting. But I would argue that it could actually be the most important part of that team meeting every week.

Paul Casey:

Yes. Well, before we head into our next question of some of Lance's life hacks, let's check in with our sponsors.

If you could trade one day each month for targeted application of Biblical business practices, purposeful accountability, and Godly pure counsel, would you consider it a wise investment? The C12 Group is a national organization focused on spiritual and professional development of Christian CEOs and business owners. Members participate in professionally facilitated monthly meetings, where 12 experienced Christian CEOs exchange ideas to solve business issues Biblically. Information is available from Tom Walther at 715-459-9611 or online at c12easternwa.com.

So, Lance, what are a few of your life hacks that help you be successful on a daily basis?

Lance Kenmore:

There's a number of books I've read over the years, some that come to mind like Eat That Frog.

Paul Casey:

Love Eat That Frog.

Lance Kenmore:

Or The Power of Focus, Jack Canfield. There's some good things, but the strategy that comes out of that, or what it's morphed into for me, is what I call the big three for the day. So you have to start each day with a big three. And the big three is that no matter what gets thrown at you, no matter what happens, these three things are going to get done today. And so for me, that just is a nonnegotiable, that once it goes on that list, if it's late, or emergencies have popped up, before we go home and end the day, I have to double check that big three and make sure. Did I get it done? And once it's a nonnegotiable, it's funny, I find that a lot of times, those things get done in the first ... When you set it up that way, they get done in the first hour of your day.

Paul Casey:

The rest is gravy then.

Lance Kenmore:

The rest is gravy then, and you can handle what life throws at you. But without that, you're just reacting. I think having a big three, you're being proactive to what you want to get done.

Paul Casey:

I totally concur with that. That is the number one time management principle when I teach it. And I love Eat That Frog. And for listeners that don't know what that means, it was a book by Brian Tracy. And if you have to eat a raw frog today, wouldn't it be better to eat that frog early in the morning and get it over with because it's disgusting, than to dread it all day and think about it? Yes, it would be better to get it. So what's the biggest, hairiest task? Your big three, the big rocks for the day, get those banged out. And it's amazing how much it just puts you in this productivity snowball in a good way to getting all these other little things done too.

Lance Kenmore:

Yeah, you get it knocked out, and yeah, and then you are just rolling right along. That's a big life hack for us. And then recently, I've been into a whole system called habit stacking. And so that is taking your existing habits and routines and finding a way to put a new habit on top of it. So if you're a runner or a hiker and you want to read 30 books this year, well, then you go to Audible. So you're listening to a book while you're running. You're listening to a book while you're hiking. Your significant other and you want to spend more time together, but you also want to work out, so you're working out and spending time, or hiking together. So finding habit stacks that you can put in place is essentially doubling up your time, so that's another one that we use a lot.

Paul Casey:

Love that one. If you want to start flossing, you're already brushing, just tack it on.

Lance Kenmore:

Yes.

Paul Casey:

Tack it on.

Lance Kenmore:

That's exactly right.

Paul Casey:

Did you get that from The Power of Habit? Have you read that book?

Lance Kenmore:

Yeah.

Paul Casey:

There's some good stuff in that book.

Lance Kenmore:

Yeah, there's some good stuff. That was the basis for it. That was the first one I had read with a lot about that. And then a newer one recently that is literally called Habit Stacking.

Paul Casey:

Nice. Well, as a business owner, you have to make important decisions. And what process do you think through before making that important decision?

Lance Kenmore:

So I'm really fortunate that I work with my wife in our companies and the other businesses that we own, and so I have a sounding board for those ideas. And so we're able to talk to each other about what we think. And how does the decision we're going to make affect others around us? And so that's where we generally start with that. And then her and I, we always laugh because we teach Junior Achievement also. And in Junior Achievement, in the second grade levels, they teach this thing called a decision tree. And it's the old draw a line down the center of your paper, and it's pros on one side and cons on the other.

Paul Casey:

Second grade.

Lance Kenmore:

And she and I laugh because we'll make massive real estate decisions based upon the decision tree. And so when you write it out and you start to look at pros and cons, and one side of the paper starts to fill up, it's amazing how it can simplify that decision. So the really important ones is having somebody to poke holes in your theory, play devil's advocate with you. So bouncing that off either a business partner or a mentor is huge, and then taking the time to write out the pros and cons in a decision tree style is a huge help for us.

Paul Casey:

Yeah. It sounds so basic, but it is so true. And defining the problem even before the decision tree, if you can put it in one sentence, just to make sure we're trying to solve the right problem here, and then you do the pros and cons. And at the end, these are the decisions and why, because you're going to have to defend the why probably to somebody, someone on your team, or even that sounding board person.

Lance Kenmore:

Absolutely.

Paul Casey:

You want to be able to defend your results. But I love how you said a mentor, you've got to have a coach, a mentor, a mastermind group, your spouse.

Lance Kenmore:

Yeah. And that's a big thing is that you mentioned that mastermind group, and that's huge for us. And I'm part of a group that basically acts as a board of directors for our company. It's not as formalized as a national company with a board of directors. But we meet once a month with six other business owners in our local area that are all part of different industries, whether that be the gasoline business, the car business, all the way to insurance, real estate, we're all part of a different industry. And when we have a big decision like that, we present that to the board of directors, that group, and we talk through that. So getting that feedback and a different perspective helps us feel good about being on the right path.

Paul Casey:

Isolated people do not make the best decisions.

Lance Kenmore:

Absolutely.

Paul Casey:

So it's good to have that group.

Lance Kenmore:

Absolutely.

Paul Casey:

Well, who influences you, Lance? Who do you surround yourself with, either that's from afar or live, to keep growing yourself?

Lance Kenmore:

We go to about three times a year, we get out of the Tri Cities. We go to another state in general, and we hit a big educational conference or a learning conference. And sometimes it's business related, real estate. Sometimes it's about health. And sometimes it's even about other business industries that are not necessarily real estate. So sometimes we'll pick an industry that's opposite and maybe technology and somewhere like Austin, whether we go to South by Southwest and see what's going on down there. Or we go to Tony Robbins who is a big coach and influencer. So we pick three a year, get out of town, and just spend some time with people that are trying to get better and learn new concepts.

Lance Kenmore:

And then we also have a really good group of similar real estate owners and team leads around the country in different markets. And so we like to spend time at each other's offices. So we'll go to somebody else's business, see how they run things, and then they'll come back to Tri Cities for couple days and spend time at our business. So those are the big ones. I mean, I think early on, I read a lot of business books. I'm big into brand building, so Richard Branson with Virgin, the Virgin Airlines brand. And so had read a lot of his books early on, all the way back to real estate influences like Robert Kiyosaki, Rich Dad, Poor Dad. So in that realm, those were some very big impactful books on us early on.

Lance Kenmore:

And then locally, I'm super, super fortunate Tri Cities has a ton of talent. So there is a turnaround CEO in town. His name's Chris Britton. He's a great guy. And so he's been a big mentor to our business the last six years, and so we spend a lot of time with him and being coached by him. And since he was a turnaround CEO, he would go into companies, fix them, clean them up. I'm hoping he prevents us from ever getting to that part, so he makes a great mentor. Plus, when there's problems, he knows how to deal with them.

Paul Casey:

That's cool. Do you take all 28 people to those conferences? Or do you go by yourself?

Lance Kenmore:

We don't. That's just myself. We do encourage our team members to go, and a lot of times, at least once a year if they can. So a lot of our team members, our paid employees, we'll send to, I think the last one was in South Carolina. Or they'll go to San Diego. They usually don't complain about those nice trips. But we like them to also see what other companies are doing, see what other people in your position are doing. And they always come back with a new idea for us to implement.

Paul Casey:

Absolutely. When people go together to conferences too, they can play off each other, remember different things, come back with this passion to share with the rest of the team.

Lance Kenmore:

And I wouldn't have gotten ... I mean, we've gotten to do some cool things. I mean, through that network and going to those conferences is how we ended up getting hooked up with Barbara Corcoran from the Shark Tank. And then she just plugs into a whole other network. So we met a guy in radio that we were doing radio, and so we liked radio. And then we met a guy in TV, and then that guy ends up inviting her to a conference. And then the next thing you know, a bunch of us agents are banding together, and she's starting to film commercials for us. And so yeah, I never thought that we would get to that level even 10 years ago.

Paul Casey:

Very cool. I've seen those commercials.

Lance Kenmore:

Well, I'm glad you have. It was ironic because a friend of ours in town, when Karen joined me in the business, in real estate, gave Barbara Corcoran's book to my wife. And that was the first real estate book she ever read. So then 10 years later, to be filming with her was really just kind of unbelievably full circle. But I don't think it would've happened if we wouldn't have read that book. And so I just don't think it would've been the same.

Paul Casey:

When you've lived your life, Lance, and you think back on your influence, how do you want to be remembered?

Lance Kenmore:

First and foremost, a father and a husband. I mean, I've got two amazing kids, and we spend a lot of time together. We have great relationships and they are pursuing their passions and following their dreams. And so I definitely want to be remembered as supporting and enabling that. And then as a husband, the same way. I'm super, super fortunate that Karen and I work very well together, so we get to spend an amazing amount of time together building something together, which is not normal. It's my normal, but it really is fantastic because, like we say, we get to spend all day with our best friend, and then build something together.

Lance Kenmore:

So that's huge for me, and then I always say I want to coach and mentor my team and their families to their best life possible. So the team members and friends that surround us with, I want to have been a part of making their life as best as possible. And then beyond that, we get to community and the communities we live in. And I want to be a positive contributing member to our community, especially Tri Cities. It's given us a ton of ... It's given us an amazing life, and so I want to contribute back to that community.

Paul Casey:

Love the Tri.

Lance Kenmore:

Love the Tri. Thank you, Mike Denslow.

Paul Casey:

Finally, what advice would you give to new leaders or anyone who wants to keep growing and gaining more influence?

Lance Kenmore:

I think there's a lot to be said for pioneers, and they are a special breed, I will give it to them. But in general, I think when people are starting out and leaders are starting out, find someone that you love what they're doing, and that's what you want to be like. And sometimes that can be wrapped up in two or three people and sometimes 10. But in general, someone has done what you want to do, and they've done it better than you can. That's my feeling, and so search that person out. Find out what network they're in. Find out what clubs they're in. What contributed to their success? And then do everything you can to put yourself in those positions or as close to that as possible.

Lance Kenmore:

And I think a lot of times, people find there's a lot of people out there that want to give back and that have had success. And agents will call me all the time, and I've never had a call where I've told somebody, "No, I won't talk to you," or, "No, I won't tell you that." It's a matter of helping someone else get to that level. And once people are at what leaders consider a high level, you know how important it is to have more leaders and new leaders do the same things. So I would just say getting yourself into the environment that you want to, where you've seen the success and that you want to have is absolutely huge.

Lance Kenmore:

And then just read more. One of the best ways to get close to that access is to read about it. And that's what starts, plants the seed, starts the thought, so read as much as you possibly can. Chemically, I'm not a scientist. I'm sure you've had those guests on the show. Something changes in your brain when you're reading that and changes your mindset. So if you can't be physically in the same room and talking to that person, read about it, and I think it's the next best thing.

Paul Casey:

Fantastic advice. So Lance, how can our listeners best connect with you?

Lance Kenmore:

Probably the best way is kenmoreteam.com is our website. There's a contact form there. We get contacts all the time through that, whether it be job inquiries or home inquiries and real estate. But that's a great way to just hit the button, contact us and shoot me a message. And we would be glad to help with any of your questions.

Paul Casey:

Well, thanks again for all you do to make the Tri Cities a great place, and keep leading well. Let me wrap up our podcast today with a leadership resource to recommend. It's another podcast. Michael Hyatt has one called Lead to Win. And this podcast is filled with great leadership information. They're all relevant topics, every one I listen to, either for your personal growth and self leadership, or leading a team. Again, Michael Hyatt, Lead to Win Podcast.

Paul Casey:

Again, this is Paul Casey, and I want to thank my guest, Lance Kenmore, for being here today on the Tri Cities Influencer Podcast. And we also want to thank our Tri City Influencer sponsors and invite you to support them. We appreciate you making this possible so we can collaborate to help inspire leaders in our community. Finally, one more leadership tidbit for the road to help you make a difference in your circle of influence, it's Lester Pearson. He says, "Failures are made only by those who fail to dare, not by those who dare to fail." Until next time, KGF, keep growing forward.

Speaker 3:

Thank you to our listeners for tuning into today's show. Paul Casey is on a mission to add value to leaders by providing practical tools and strategies that reduce stress in their lives and on their teams so that they can enjoy life and leadership and experience their key desired results. If you'd like more help from Paul in your leadership development, connect with him at growingforward@paulcasey.org, for a consultation that can help you move past your current challenges and create a strategy for growing your life or your team forward.

Speaker 3:

Paul would also like to help you restore sanity to your crazy schedule and get your priorities done every day by offering you his free Control My Calendar checklist. Go to www.takebackmycalendar.com for that productivity tool. Or open a text message to 72000 and type the word growing.

Paul Casey:

The Tri Cities Influencer Podcast was recorded at Fuse SPC by Bill Wagner of Safe Strategies.

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