What is a good user experience? UX Question #4

UX Questions

Content provided by Ben Judy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Judy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

1+ y ago 3:45

MP3•Episode home

Archived series ("Inactive feed" status)

When? This feed was archived on June 08, 2024 16:35 (4M ago). Last successful fetch was on April 21, 2024 12:08 (5M ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

TRANSCRIPT

James from Riverside, California, asks: What is a good user experience?

I love that question. Thanks for asking, James. This is UX Question number 4 and I am Ben Judy.

What is a good user experience? Well, to assess the quality of a user’s experience you can rely on principles and you can rely on frameworks.

Principles or heuristics are general rules of thumb. Most of the time, in the right hands, they can help you quickly determine if you are directionally pointing toward a good experience for most users, or not.

Measurement frameworks, coupled with a good strategy, can help you actually gather data and quantify whether your UX is good or bad.

Here are some examples.

An example of a set of UX principles would be 10 Usability Heuristics for User Interface Design by Jakob Nielsen. I’ll put links to all of these in the description or in the show notes. Nielsen’s list includes things like: Visibility of system status, Error prevention, Recognition rather than recall. If you use these principles to critique your design, you can get a long way toward achieving a good user experience.

Other lists of heuristics include Bruce Tognazinni’s First Principles of Interaction Design and the International Standards Organization publication ISO 9241–110 Ergonomics of human-system interaction — Part 110: Interaction principles. These principles can help if you take the time to evaluate a product design against them.

And that’s a really important skill, knowing how to critique UX design. To identify common patterns that add up to either a good experience or a bad experience, most of the time, and to be articulate about it.

But what if you feel you really need proof? Not just an expert’s eye and a set of generic principles, but actual measurement against some objective standard?

Well, that’s where measurement frameworks can help.

Examples of such frameworks are the System Usability Scale which has been around a long time. Or, a more recent framework I rather like is the HEART framework, in which you establish goals, signals and metrics for five categories: happiness, engagement, adoption, retention, and task success. Again, links in the description.

Finally, if you really want to know whether your UX is good or bad, just ask the product owner for their unqualified opinion, because, I mean, they’re the product owner! Obviously, they’re just smarter than everyone else. Yeah.

UX QUESTIONS

Ben Judy answers your UX questions in under three minutes!

Become a Patron and get access to perks: https://www.patreon.com/uxquestions

Ask a question, read full text transcripts, and more: http://uxquestions.com

YouTube: https://www.youtube.com/@uxquestions

Instagram: https://www.instagram.com/uxquestions/

Twitter: https://twitter.com/UX_Questions

Thanks for watching!

#uxquestions #ux #userexperience #benjudy

101 episodes

#Tech #Careers #Arts #Business #Graphic Design #Ben Judy #User Experience #UX Design #Ux Strategy #Ui Design #Product Design #Web Design #Design