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Book Club Chat with Blake Morgan
Manage episode 317939729 series 3005329
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Join us for our Let’s Talk Live: Book Club Chat. Our guest is Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author. We’ll be discussing The Customer of the Future, a book about adopting 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future. During this 30-min discussion, our host, Celia Fleischaker, CMO of Verint, will explore some of the core findings of the book with Blake.
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