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AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success

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Manage episode 382887522 series 3499126
Content provided by Audrey Lecker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audrey Lecker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success.
Rachel is one of the elite Top 50 Customer Success Leaders, well-known as a LinkedIn influencer and Coach. With over 16 years of experience in Customer Success leadership, she helps and guides emerging leaders in the field.
Throughout her career, Rachel has successfully designed and scaled Customer Success programs across various companies, from startups to Fortune 500. Beyond Provan Success, Rachel serves as the Customer-Led Growth Advisor at Catalyst Software and is a Founding Member of CS Angel and a Contributing Writer at CS Insider.
Video Voyagers: Edge of AI is handcrafted by our friends over at: fame.so
  continue reading

13 episodes

Artwork
iconShare
 
Manage episode 382887522 series 3499126
Content provided by Audrey Lecker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audrey Lecker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success.
Rachel is one of the elite Top 50 Customer Success Leaders, well-known as a LinkedIn influencer and Coach. With over 16 years of experience in Customer Success leadership, she helps and guides emerging leaders in the field.
Throughout her career, Rachel has successfully designed and scaled Customer Success programs across various companies, from startups to Fortune 500. Beyond Provan Success, Rachel serves as the Customer-Led Growth Advisor at Catalyst Software and is a Founding Member of CS Angel and a Contributing Writer at CS Insider.
Video Voyagers: Edge of AI is handcrafted by our friends over at: fame.so
  continue reading

13 episodes

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