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Customer Success 2.0: The AI-Powered Operational Shift You Can't Ignore with Luke Ferrel, Global Head of Customer Success at Deel
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In this episode of Video Voyagers: Edge of AI, Luke Ferrel, Global Head of Customer Success at Deel, joins host Audrey Lecker to dive into the importance of operationalizing customer success. They explore the evolving definitions of operational and customer success in the age of AI, how the roles within customer success departments evolved over the years to cater to operational demands, and the future of AI-driven video automation in operational processes.
Luke is a seasoned leader with a multifaceted skill set that spans customer success, analytics, and operations. He brings a global perspective to his work, backed by a robust track record of managing multiple projects in high-stakes environments. His professional journey includes impactful roles at industry-leading companies such as Outreach, Qualtrics, and McMaster-Carr.
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