It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Content provided by Tam Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tam Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Turning your customers into fans | VIETNAM RISING EP. 8
Manage episode 323446069 series 3330419
Content provided by Tam Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tam Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Turning your customers into fans with Carsten Ley
On this episode, we figure out why we should make customers fall in love with your business and it has always been a big puzzle for any entrepreneur.
Cartsten Ley, the Customer Experience Expert who co-created Asia PMO and Lazada customer experience journey, shares with us the keys in building extraordinary customer experience in Vietnam and Southeast Asia and how to align team members under the same vison: make your customers become hardcore fans.
Content covered:
• Carsten CX's journey in Vietnam
• CX vs CS ( Customer Experience vs Customer Services)
• The Vietnamese Customer Experiences differences
• What is Agile Management?
• Why CX is super important to any businesses
This episode is sponsored by Saigon Siblings - not just coffee fanatics, but they're also about everything else that goes into a unique cafe experience.
Follow us:
https://www.linkedin.com/in/minhtam-nguyenvu/
https://www.linkedin.com/in/carstenley/
www.asiapmo.com
32 episodes
Share
Manage episode 323446069 series 3330419
Content provided by Tam Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tam Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Turning your customers into fans with Carsten Ley
On this episode, we figure out why we should make customers fall in love with your business and it has always been a big puzzle for any entrepreneur.
Cartsten Ley, the Customer Experience Expert who co-created Asia PMO and Lazada customer experience journey, shares with us the keys in building extraordinary customer experience in Vietnam and Southeast Asia and how to align team members under the same vison: make your customers become hardcore fans.
Content covered:
• Carsten CX's journey in Vietnam
• CX vs CS ( Customer Experience vs Customer Services)
• The Vietnamese Customer Experiences differences
• What is Agile Management?
• Why CX is super important to any businesses
This episode is sponsored by Saigon Siblings - not just coffee fanatics, but they're also about everything else that goes into a unique cafe experience.
Follow us:
https://www.linkedin.com/in/minhtam-nguyenvu/
https://www.linkedin.com/in/carstenley/
www.asiapmo.com
32 episodes
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Similar to Vietnam Rising
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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…
continue reading
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