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A.I. Service Desks - Muddu Sudhakar, Aisera - Voice Tech Podcast ep.083
Manage episode 291920248 series 2289800
Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.
We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.
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- Manning books << 40% off all books code: PODVOICETECH19
- Conversation Design Institute << 25% off courses: VOICETECH25
- Voice Tech Pro listener upgrade << no ads
- Rumble Studio << create your free account
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Manage episode 291920248 series 2289800
Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.
We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.
Sponsor Links
- Manning books << 40% off all books code: PODVOICETECH19
- Conversation Design Institute << 25% off courses: VOICETECH25
- Voice Tech Pro listener upgrade << no ads
- Rumble Studio << create your free account
Links from the show
Subscribe for more episodes
Read all about it
Make your voice heard
Show your support
Support the show86 episodes
All episodes
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