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S2E3: Great CX is Based on Data & Discipline
Manage episode 374945618 series 2694928
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Designing a business (product or service!) based on assumptions of what your customers like or dislike can be a huge misstep. Jon and Andi talk in this episode about how to ask great questions of your clients or customers, how to get to the heart of the problems they face, and how to prioritize those problems.
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