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Timpson’s boss on upside-down management and business secrets

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Manage episode 403708503 series 2131739
Content provided by Channel 4 News. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Channel 4 News or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society.

His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact.

In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos.

Produced by Silvia Maresca.

  continue reading

255 episodes

Artwork
iconShare
 
Manage episode 403708503 series 2131739
Content provided by Channel 4 News. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Channel 4 News or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society.

His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact.

In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos.

Produced by Silvia Maresca.

  continue reading

255 episodes

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