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7-29-2024 Bob Malley, Cleveland Innovation Summit
Manage episode 433383432 series 3592228
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In this conversation, Jim Haviland and Kris Snyder discuss the story of Bob Malley and Malley's Chocolates, a successful family business. They highlight the importance of succession planning and the respect for the work that went before. They also discuss the concept of 'Malley moments' and how the emotional impact of a product can create a lasting impression on customers. The conversation then shifts to the Cleveland Innovation Summit, organized by Justice Mendez of 161 Ventures, which brought together entrepreneurs and investors. Finally, they share their own impact moments, including the importance of strategic alignment in referrals and the power of language in shaping perceptions.
Takeaways
- Succession planning is crucial for the long-term success of a family business.
- Respecting the work that came before and understanding the challenges faced by previous generations is important in a family business.
- Creating emotional impact and memorable experiences for customers can lead to long-lasting loyalty.
- Entrepreneurship events like the Cleveland Innovation Summit provide valuable networking and learning opportunities for startups.
- Strategic alignment is key when seeking referrals, and understanding the value exchange is crucial.
- The language we use can shape our perceptions and attitudes towards others, so it's important to be mindful of our words.
Sound Bites
- "A great story about how to create succession planning in a family"
- "Malley moments: Recognizing the emotional impact of the product"
- "The Cleveland Innovation Summit: A firecracker of an event"
Chapters
00:00 Introduction and Discussion of Bob Mallee and Mallee's Chocolates
03:05 The Power of 'Malley Moments' in Building Customer Loyalty
06:26 Highlights from the Cleveland Innovation Summit
08:37 Building Referral Relationships through Strategic Alignment
13:04 The Impact of Language on Perceptions and Relationships
This week's Lay of the Land episode reviewed:
https://www.layoftheland.fm/176-mike-malley-malleys-chocolates-coco-milk-sugar-and-cleveland/
Other Lay of the Land Episodes mentioned:
https://www.layoftheland.fm/157-reilly-berk-berk-enterprises/
https://www.layoftheland.fm/156-mary-cowan-ncs-credit/
https://www.layoftheland.fm/20-mac-anderson-cleveland-kitchen/
Other References:
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