AI in Action: Elevating Customer Experience, Infrastructure, and Security

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Ever wondered how to elevate customer experiences in the tech industry? Join us as we sit down with the Chief Revenue Officer of C1, to uncover his journey from 1994 to his pivotal role today. John shares C1's mission of enhancing the human experience through their innovative AI platform, C1CX LE, and highlights how their unique intellectual property sets them apart from traditional VARs and MSPs. We dive into the dynamic changes in contact centers and unified communications, emphasizing the need for companies to maximize their investments and keep customers delighted in an ever-evolving market landscape.
In this episode, we also explore the three pillars of a tech-driven business strategy: Customer Experience (CX), Infrastructure (IX), and Security (SX). Discover how AI and generative AI are transforming these essential areas, supporting both professional and managed services, and addressing security breaches. John discusses C1's influential presence in the public sector, healthcare, and finance while also touching on the busy fall season ahead, the start of the school year, and the importance of mentoring young professionals. We wrap up with a nod to our host's impactful social media presence, showcasing the value of engaging and diverse content. Don't miss this enlightening conversation packed with valuable insights and strategies!

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Chapters

1. AI in Action: Elevating Customer Experience, Infrastructure, and Security (00:00:00)

2. Elevated Customer Experiences in Technology (00:00:02)

3. IT Services Vertical Market Strategy (00:10:24)