Aligning Clients’ and Carriers’ Interests: A Conversation with John Hancock CEO Brooks Tingle

What's Your Ethos

What if your life insurance policy could actually help you live a longer, healthier life? Join us for an inspiring conversation with Brooks Tingle, CEO of John Hancock, as he reveals how this 162-year-old company is using cutting-edge technology and wellness programs to revolutionize the insurance industry. From the emotional journeys of policyholders to the impact of significant historical events like 9-11, Brooks shares his personal experiences and the lessons that have shaped his mission-driven leadership approach.

Brooks emphasizes how digital adoption and regional diversification provide resilience and growth opportunities, especially in markets spanning the US, Canada, and Asia. He also touches on the revolutionary potential of AI and data in making life insurance more personalized and accessible. Brooks' candid reflections on leadership, innovation, and purpose offer valuable insights for anyone looking to make a meaningful impact in the evolving world of insurance.

Brooks Tingle is the President and Chief Executive Officer of John Hancock, the U.S. segment of Manulife Financial Corporation based in Toronto. Leading from Boston, he oversees one of the nation's largest life insurers, providing financial products to over ten million Americans, including life insurance and annuities. Mr. Tingle assumed his current role in 2023 after serving as President and CEO of John Hancock Insurance, where he pioneered the innovative John Hancock Vitality program. With a background in marketing, strategy, and operations, he has strengthened the company's capabilities in advanced analytics and customer service. Mr. Tingle holds an MBA from Boston University and a B.A. in Economics from the University of New Hampshire.

The What’s Your Ethos podcast is brought to you by Ethos Insurance and is hosted by Ethos’ CEO Peter Colis. In each episode, Peter sits down with some of the life insurance industry’s biggest movers and shakers. You’ll hear them talk through their biggest breakthroughs, business insights, and leadership challenges — and get to know them on a more personal level.

Founded in 2016, Ethos is a technology company providing access to instant, accessible life insurance online. Ethos’ mission is to help millions protect their families with access to simple, affordable life insurance. The company has redesigned the application process from start to finish to ensure the customer always comes first. Ethos offers flexible coverage options, access to valuable online tools, and a team of licensed agents ready to help you through it all. Ethos always puts the customer first.

Discussion points:

• John Hancock's CEO Brooks Tingle shares insights on modernizing life insurance, his personal journey, and the importance of real customer interactions.
• Integrating wellness incentives into life insurance policies aligns customer and company interests, promoting healthier behaviors.
• John Hancock innovates life insurance with advanced tests, GLP-1 medications, and the Vitality program for improved customer experience.
• Global leadership, digital adoption, diversification, AI, and data are key in driving growth and resilience.
• Vitality overcame skepticism by making data sharing voluntary, transparent, and beneficial, while also simplifying life insurance for underserved markets.
• Effective leadership in the insurance industry: mission, innovation, teamwork; finding meaning and making an impact; balancing ambition and practicality.
• John Hancock's Vitality program benefits policyholders and advisors, and Ethos is committed to protecting families through collaboration and a new product.

Resources:

Brooks Tingle LinkedIn https://www.linkedin.com/in/brookstingle/

John Hancock https://www.johnhancock.com/index.html

Peter Colis LinkedIn https://www.linkedin.com/in/petercolis/

Ethos Life Insurance https://www.ethoslife.com/