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#267: Paul Rutter – Cruise Director, Customer Service Captain
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Paul Rutter, the Cruise and Entertainment Director and Customer Service Expert, joins the show to share his journey spending decades living with his customers and co-workers. Hear about that clothing-optional cruise, how to provide an excellent customer experience, the biggest customer service mistakes businesses make, the most beautiful night sky Paul’s seen on the water, and what’s next for cruise ships. Connect with Paul at PaulRutterSpeaks.com, on social media, and check out his books on Amazon
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