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02: AI & CX - Varun Ganapathy (DMI)
Manage episode 313413658 series 3269829
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OUR GUEST:
Varun Ganapathy, Director Of Strategic Partnerships - Conversational AI at DMI (Digital Management, LLC)
OUR CONVO:
Varun works at the intersection of AI and customer experience and we discuss the changing landscape of CX (and its key role in managing brands) and how AI is enabling new ways to better serve CPG, service sector, and even public sector clients & cover several related use cases.
GUEST CONTACT INFO:
linkedin.com/in/varunbganapathy
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