Boosting the Client Experience Through Efficient Operations With Venus Tahmasebi

Working the Wow!

Boosting the Client Experience Through Efficient Operations With Venus Tahmasebi

To deliver a great client experience, you need the right people on your team — but you also need the right processes to help your team thrive. So how do you decide what needs a process? And how should you go about developing these processes?

According to Venus Tahmasebi, running a business is all operational. There are other components to it, but without systems in place, you can’t operate.

Early in Venus’ career, she wore many hats and was involved in everything. She was answering the phones, locking up the office, signing up the cases, handling the cases, hiring, firing, and undertaking the firm’s finances. She was involved at every level. However, as the firm started to evolve, Venus realized she couldn’t do it all on her own. So, they started to develop internal policies and protocols to figure out the best way to manage operations.

After discovering what worked (and what didn’t work) in the firm, Venus has some advice for other businesses looking to develop systems and ultimately improve the client experience. To determine if something needs a process, you should analyze each issue: is it a case-specific challenge? Is it a people issue? Or, is it a process issue that you see reappearing again and again?

Once you figure out the areas that need processes, you need to get the team involved. Systems and processes naturally start with leadership and culture, but it’s also important to train your team, get them involved, and give them the opportunity to offer up insight into what’s working operationally.

Listen to this episode of The Judd Shaw Way Podcast with Judd Shaw featuring Venus Tahmasebi, Owner of VTT Consulting. Together, they discuss the best ways to develop your systems and processes to enhance the client experience, how to get your team involved, and how to test out processes to foster long-term growth.

In this episode:

• [0:46] Judd Shaw introduces his guest, Venus Tahmasebi, and the topic of the day: how efficient operations, systems, and processes can improve the overall client experience
• [4:09] Where to start when developing your systems and processes
• [6:25] What’s the best way to onboard your team?
• [8:25] Why it’s important to have your team help create processes and procedures
• [12:29] Venus breaks down process timeframes and how long you should stick with a procedure before measuring its success
• [15:47] Why does something need a process?
• [19:53] How processes can help you scale and de

🎙️ Featured Guest 🎙️

Name: Venus Tahmasebi

Short Bio: Venus Tahmasebi is the former Chief Operating Officer of Parrish DeVaughn, Oklahoma’s best personal injury law firm. At the beginning of 2022, she founded VTT Consulting, where she helps law firms with operations and Salesforce implementations. Venus received her bachelor’s degree from the University of Central Oklahoma and her master’s degree from Oklahoma City University.

Company: VTT Consulting

Connect: LinkedIn

🔑 Relevant Resources 🔑

• Parrish DeVaughn Injury Lawyers
• Parrish DeVaughn’s phone number: 405-444-4444

This podcast is designed for general information purposes only. Nothing on this podcast should be taken as legal advice for an individual case or situation. This information is not intended to create, and viewing does not constitute, an attorney-client relationship. No aspect of this advertisement has been approved by the Supreme Court. Any results set forth herein are based upon the facts of that particular case and do not represent a promise or guarantee. Those with legal questions should seek the advice of an attorney.