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378 – Exploring AI in customer support with Aaron Edwards
MP3•Episode home
Manage episode 426605930 series 1424434
Content provided by Nathan Wrigley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nathan Wrigley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In podcast episode #378 of WP Builds, Aaron Edwards discusses his DocsBot AI, a chatbot plugin designed for WordPress customer support. Edwards, former CTO of WPMUDev, shares his journey into AI, highlighting his work on the Imajinn plugin and his pivot to developing DocsBot AI. This AI-based SaaS integrates with various content sources to train custom bots, automating customer ticket responses while ensuring GDPR compliance. The episode covers the technical aspects, integration capabilities, pricing, and future potentials of AI in customer service, making it a valuable listen for WordPress developers and business owners seeking to streamline support workflows.
…
continue reading
706 episodes
MP3•Episode home
Manage episode 426605930 series 1424434
Content provided by Nathan Wrigley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nathan Wrigley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In podcast episode #378 of WP Builds, Aaron Edwards discusses his DocsBot AI, a chatbot plugin designed for WordPress customer support. Edwards, former CTO of WPMUDev, shares his journey into AI, highlighting his work on the Imajinn plugin and his pivot to developing DocsBot AI. This AI-based SaaS integrates with various content sources to train custom bots, automating customer ticket responses while ensuring GDPR compliance. The episode covers the technical aspects, integration capabilities, pricing, and future potentials of AI in customer service, making it a valuable listen for WordPress developers and business owners seeking to streamline support workflows.
…
continue reading
706 episodes
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