EP80 Warrior of Innovation with Kathy S. Hildreth '83 2024 WPAOG DGA

WPAOG Podcast

In this episode, we sit down with the extraordinary Kathleen Hildreth, the 2024 West Point Distinguished Graduate Award recipient. Kathleen shares her awe-inspiring journey from a cadet at West Point to founding M1 Support Services, a company that stands at the forefront of supporting the Department of Defense. Her story is one of unwavering dedication, from her early days in Army aviation to becoming one of America's richest self-made women, as recognized by Forbes. Her success is not just measured in financial milestones but also in her philanthropic endeavors, including her significant contributions to the Wounded Warrior Project and West Point's initiatives.

Kathleen Hildreth is West Point’s most commercially successful woman graduate to date. A member of the Glee Club and Protestant Chapel Choir as a cadet, Hildreth was commissioned as an Aviation officer. She flew VIPs in Korea and then served as a Maintenance Test Pilot at Hunter Army Airfield before choosing to remove the uniform in 1988 as a captain. While she left the Army, her service continued. After positions of increasing responsibility with Fortune 500 companies, Hildreth founded M1 Support Services in 2003. Through her leadership, M1, a nearly billion-dollar service company, has supported the DoD in over 43 CONUS locations and OCONUS in Iraq, Afghanistan, Chad, Djibouti, Japan, Korea, Germany, Lithuania, and 27 other countries. M1’s critical support earned the Army Aviation Association of America’s Material Readiness Award for Contributions by a Major Contractor in 2020, 2021, 2022 and 2023. With her entrepreneurial success and exceptional leadership, Hildreth was the first veteran named to the Forbes list of “America’s Richest Self-Made Women” in 2019 and every year since. In 2023, Forbes also selected her to the prestigious “50 over 50” list. Since 2020, she has served on the board of the Wounded Warrior Project (WWP). She was inducted into West Point’s Omar N. Bradley Lifetime Giving Society in 2023. Hildreth has addressed the West Point Entrepreneurs, cadet academic classes, and the Corbin Forum

The episode delves into her leadership style, the challenges and successes of being an entrepreneur, her philanthropic efforts, and her insights into government contracting and the future of innovation in this space. It also touches on the importance of culture, employee management, safety, and strategic risk mitigation in building a successful business.

Key Quote:

“Like any organization, having the right people in the right positions is one of the most challenging things that you can do, and hiring the right people. We're, we're fortunate that a lot of what we do is related to the military, so a lot of the people we hire are retired military, former military, they already have discipline. They already understand the mission. They're mission-focused focused and to a large degree, they're self-motivated and they don't require a lot of extra motivation. But, you know, we did something here, I was mentioning not liking the bureaucracy, a lot of large companies will set up a, you know, a framework for this position is a You know, grade 10, step 3, you know, whatever, and it's very bureaucratic and you hire a person into that position that you try to fit in that box. Taking the entrepreneurial view to it. We said, ‘Okay, let's go find good people, and let's figure out what their skills are, and let's figure out the best way to deploy them in the organization, rather than to put them in this, you know, grade three-step, whatever.’ And that has really, I think, paid dividends for, for our management team.” -Kathy Hildreth, Managing Director & Principal for M1 Support Services; Class of ’83

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Episode Timestamps:

(00:27) Kathy’s career accomplishments

(05:07) Kathy’s inspiration to attend West Point

(11:03) Launching the M1 Support Services and springboarding into Gov’t contracts

(20:35) Finding small business opportunities with the government

(28:55) Recruiting high-end talent to your organization

(31:50) Stepping into AI and Machine Learning

(34:55) Keeping small businesses comfortable as small businesses

(37:28) Engaging with contract officers

(39:15) Learning to grow from failure

(42:58) Mission first focused on culture

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Links:

Connect with Kathy

Visit M1 Support Services Website

Support the Wounded Warrior Project